Marlene Gonzalez
Alvin,TX
Summary
Experienced and result-driven with a strong background in inbound, general merchandise, grocery, and assets protection operations. Versed in cross-functional leadership, management and team building. Strong supervisory and communication skills.
Overview
8
8
years of professional experience
Work History
Receiver
Action Supply
Houston , TX
02.2023 - Current
- Receive incoming shipments, inspect contents for accuracy of items, quantities, and conditions.
- Label and sort merchandise for stock or distribution and enter relevant information into inventory management system.
- Coordinate with warehouse team to ensure timely processing and storage of incoming shipments.
- Processed returns to vendors and maintained accurate records of all returned items.
Sales Supervisor
DSW
Pearland, TX
02.2022 - 02.2023
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
Inbound Team Lead
Target
Webster, TX
02.2018 - 03.2022
- Oversaw inbound operations, including receiving, stocking, and essential departments.
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Developed and implemented strategies to improve customer service and team performance.
- Monitored inbound call queues, adjusted staffing levels, and provided feedback to ensure quality standards were met.
- Conducted regular meetings with team member to identify areas of improvement and provide feedback on job performance.
Consumables Team Leader
Target
Webster, TX
05.2016 - 03.2018
- Oversaw daily operations of the store including opening and closing procedures. Monitored daily workloads for the team.
- Executed planogram resets to keep store up to date with desired corporate strategies.
- Developed and implemented store policies and procedures to ensure guest satisfaction.
- Tracked sales data and identified trends in order to adjust pricing accordingly.
Education
High School Diploma -
Workforce Advantage Academy Charter High School
Orlando, FL05-2011
Skills
- Customer Service
- Effective Communication
- Team Leadership
- Warehouse Operations
- Relationship Building
- Teamwork and Cooperation
Accomplishments
- Team Lead of the year issued by Target 1837 on Jan 2021
References
References available upon request.
Timeline
Receiver
Action Supply
02.2023 - Current
Sales Supervisor
DSW
02.2022 - 02.2023
Inbound Team Lead
Target
02.2018 - 03.2022
Consumables Team Leader
Target
05.2016 - 03.2018
High School Diploma -
Workforce Advantage Academy Charter High School
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