Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlene Guerrero

Brockton,MA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.


Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 12 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.

Overview

12
12
years of professional experience

Work History

Emergency Room Technician

Signature Hospital
09.2021 - Current
  • EKGs
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Quickly responded to codes and cardiac monitor alarms.

Administrative Assistant/Medical Assistant

PersonalMDs, Primary
04.2019 - Current
  • Obtaining vitals
  • Supports managers and employees through a variety of tasks related to organization and communication
  • Responsible for confidential and time sensitive material.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Greeted patients and provided required paperwork to facilitate services.
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Maintained and updated patient records for accurate, current medical histories.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Called patients to confirm scheduled appointments day in advance.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Drew blood

Practice Assistant

Boston Medical Center, Weight
10.2016 - 04.2019
  • Obtain patient vitals, weight, blood pressure, pulse, and height
  • Record patient’s vitals and complaints into Epic
  • Perform body composition and print lab orders
  • Maintain supplies and equipment, including keeping them clean and sterilized
  • Translate to Spanish during patient checking and phone room
  • Prepare room for a biopsy procedure
  • Epic experience, Provides patient services including greeting, check-in, scheduling, and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations
  • Reports to the manager with input from assigned physicians, nurses, or other health care providers.

Executive Assistant

Brigham and Women’s, Psychiatry
12.2015 - 09.2016
  • Coordinates administrative support to the consultation service
  • Manages all incoming calls for consultation service and outpatient services
  • Respond to patients and providers need (e.g., schedule appointments, take message, provide directions etc.)
  • Pages physicians and updates patient lists for clinical service; works collaboratively with the administrative physician to maintain daily consultation service patient coverage
  • Maintains databases of all consult service visit tracking including accurate data entry; compiles regular lists of missing information and distributes to physicians
  • Prepares for the following days outpatient visits by printing encounters forms, reviewing the flag status, and prepare forms (pre-visit forms etc.) and/or other communications as needed
  • Epic experience

Medical Assistant

Beth Israel Deaconess Health Care
10.2011 - 12.2015


  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Injections
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Recorded patient histories monitored and recorded vital signs
  • Drew blood

Education

Medical Assistant Diploma -

Everest Institute
Brighton, MA

High School Diploma -

West Roxbury High School
West Roxbury, MA

Skills

  • Collecting Medical Samples
  • Phlebotomy Procedures
  • Nursing Assistance
  • EKG Interpretation and Monitoring
  • Basic Life Support Certified
  • Wound Care
  • Administering Immunizations
  • Patient Data Management Systems
  • Patient Scheduling

Languages

Spanish
Full Professional

Timeline

Emergency Room Technician

Signature Hospital
09.2021 - Current

Administrative Assistant/Medical Assistant

PersonalMDs, Primary
04.2019 - Current

Practice Assistant

Boston Medical Center, Weight
10.2016 - 04.2019

Executive Assistant

Brigham and Women’s, Psychiatry
12.2015 - 09.2016

Medical Assistant

Beth Israel Deaconess Health Care
10.2011 - 12.2015

Medical Assistant Diploma -

Everest Institute

High School Diploma -

West Roxbury High School

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