Marlene Guizar - Maldonado
La Quinta,CA
Summary
Accurate Pharmacy Clerk with extensive history in pharmacy settings. Committed to ensuring exceptional customer service and retention.
Skilled Pharmacy Clerk with practical experience in both independent pharmacies and large retail settings. Comprehensive knowledge of pharmacy operations, including prescription processing, inventory management, customer service, and compliance with state regulations. Strengths include strong organization skills, ability to multitask and work under pressure. Contributed to improving operational efficiency in previous roles by streamlining workflow processes and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Pharmacy Clerk
Town square pharmacy
Indio, California
05.2015 - Current
- Prepared and delivered medication to patients in a timely manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared reports summarizing daily transactions.
- Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
- Assisted customers with selecting and purchasing medications.
- Greeted customers to determine wants or needs.
- Provided guidance to customers on over-the-counter medications and healthcare supplies.
- Counted and balanced cashier drawers.
- Facilitated communication between patients, pharmacists, and healthcare providers.
- Managed inventory of pharmaceutical products, ensuring optimal stock levels and timely replenishment.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Checked expiration dates on prescription drugs to ensure potency.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Ensured compliance with applicable laws, regulations and standards set by regulatory bodies governing pharmacies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
- Responded to customer issues to provide immediate resolution and improve retention.
- Processed prescriptions accurately and efficiently, minimizing wait times for customers.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Supported pharmacist in preparing daily prescriptions.
- Built and maintained productive relationships with employees.
- Utilized pharmacy management software to input patient data and process insurance claims.
- Assisted with preparing insurance forms for reimbursement purposes.
- Compiled and organized patient medication records for easy access and review.
- Processed medical insurance claims to calculate copayments.
- Assisted pharmacists with the preparation of medications, including counting tablets and labeling bottles.
- Communicated with insurance companies for billing purposes.
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
La Familia High School
Thermal, CA06-2013
Skills
- Ordering and stocking medications
- Verifying orders
- Secure storage of medications
- Answering customer questions
- Preparing bulk medications
- Labeling prescriptions
- Resolving customer issues
- Prescription processing
- Insurance billing
- Process improvement strategies
- Authorizations
Timeline
Pharmacy Clerk
Town square pharmacy
05.2015 - Current
High School Diploma -
La Familia High School