Marlene Hill-King
self employed
Garland,TX
8
years of professional experience
Knowledgeable Debt Collector with proven background in effective debt recovery strategies. Successfully negotiated payment plans and resolved complex account issues, ensuring minimal financial loss. Demonstrated strong communication and problem-solving skills to maintain positive client relationships. Debt collection professional with strong track record in negotiating settlements and resolving account discrepancies. Known for high standards and delivering results through effective communication and strategic planning. Reliably collaborates with team members and adapts to changing priorities, showcasing expertise in negotiation and conflict resolution.
Work History
Uber Driver
3 Years 2 Months- 1. picking up and dropping off customers to there destinations
- 2. having good customer service skills and being prompt and on time for pick up and drop offs
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Developed deep knowledge of local routes and area destinations.
- Responded with ease to sudden changes in routes and schedules.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
Commerical Debt Collector
7 Months- Negotiated payment plans to resolve outstanding debts efficiently.
- Utilized collection software to track and manage accounts effectively.
- Maintained accurate records of communications with debtors and payments received.
- Developed strategies to improve recovery rates on delinquent accounts.
- Negotiated payment plans with clients to recover outstanding debts effectively.
- Collaborated with legal teams to prepare documentation for collection proceedings.
- Maintained accurate records of account statuses and payment histories in CRM systems.
- Conducted thorough investigations to locate debtors and verify account information.
Collector
1 Month- I work as a B2B collector. I call out to businesses that have past due balances and attempt to get payment. We use Salesforce to look up account and add notes from calls, pay point to process payments on the accounts and SAP to enter payments made on account and created regi codes to setup automatic payments for clients.
- Responsibilities
- Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
- Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
- Determines the reason for delinquency and works cooperatively with customers to resolve
- Thoroughly and accurately documents all collection efforts for each assigned account
- Ensures all assigned accounts are managed in a timely and accurate fashion
- Communicates regularly with leadership and peers on the status of accounts and escalations
- Provides accurate and timely reporting of performance metrics
- Reviews and reports collections metrics weekly to track progress against monthly forecasted goals
- Supports cross-functional projects and teams
- Managed collections for overdue accounts, ensuring timely payments and minimizing delinquency rates.
- Developed effective communication strategies to negotiate payment plans with customers.
Debt Collector
7 Months- Responsible for reaching out to delinquent consumers to collect payment for past due/delinquent loans, credit cards, etc. As a Collections Account Manager I, you must be energetic, assertive, charismatic and able to easily handle rejection. You must also be ambitious, driven and assertive. Highly detail oriented and able to multi-task.
- Job Responsibilities:
- Monitor assigned queues and follow up accordingly with debtors
- Review ongoing workout plans with debtors, evaluate their needs & issues and counsel them appropriately
- Responsible for complying with federal, state & local regulations pertaining to collections and bankruptcy practices
- Account Manager will be responsible for inputting results of conversations into SIMM's servicing system
- Applying polite and customer-service-focused communication that adheres to federal and state guidelines on each and every phone call
- Utilizing computer systems for data collection and contact information
- Attempting to collect payments with intent to prevent charge off or further delinquency
- Ensuring all customer information is correct, including phone numbers, addresses, etc.
- Following federal and state laws dealing with debt collection
- Escalating issues to the Team Lead and/or Operations Manager
- Working in a supportive, team call-center environment
- Use Salesforce to look up accounts, review notes on accounts and record notes from calls
- Used paypoint to process payments for clients
- Used SAP to record payments made by clients and make regi codes for payments made to setup automatic payments
- Negotiated payment arrangements with clients to recover outstanding debts effectively.
- Implemented streamlined processes for account follow-ups, enhancing operational efficiency.
- Conducted thorough investigations to locate debtors and verify financial information.
- Developed and maintained positive relationships with clients to facilitate timely payments.
Finance Manager/Sales Manager
6 Months- Report to the remarketing manager.
- Process pay-off letters and issue checks to automotive finance companies along with follow up by phone call for outstanding titles.
- Process title mailings to salvage outlets weekly, including handling any required notarization.
- Regular follow-up with remarketing outlets, transportation companies, or branch locations on outstanding vehicle pick-ups
- Developed and implemented financial strategies to enhance revenue growth and cost management.
- Analyzed financial reports to provide insights for decision-making and operational efficiency.
- Managed cash flow forecasting and liquidity planning to optimize resource allocation.
Collector II
2 Years 9 Months- 1. Communicate with debtors in regards to the repayment of their delinquent debt. - Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken - specified by line of business). - Make required number of phone calls daily as determined by management. - Profile debtors and obtain financial information. Update demographic and financial information on each call. - Negotiate the best possible arrangements. - Proficiency with company telephone system while placing outbound calls and accepting inbound calls. - Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements. 2. Perform skip tracing to locate debtors. - Use skip-tracing tools to locate the debtor in the most efficient manner. - Locate required number of skip accounts as determined by management. - Effectively communicate with third parties to obtain location information. - Profile accounts that are determined unlocatable or exhausted. 3. Ensure all accounts are worked within client standards and Federal Regulations. - Maintain specified file of accounts per client standards. - Work within FDCPA, state regulations, department/division Compliance Policies. - Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications. 4. Maintain continuing education, training in industry career development. - Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. - Attend training sessions as directed by management. - Integrate information obtained through training sessions and policy changes immediately into daily routine. 5. Other duties assigned by management.
- Managed customer accounts to resolve outstanding debts and improve collection rates.
- Developed tailored repayment plans to accommodate diverse financial situations of clients.
- Utilized collection software to track account statuses and document communication efforts.
Education
GED
Skills
Salesforce
Financial services
Negotiation SKILLS AND PROFICIENCIES MS Word Customer Service 50 wpm Typing Speed MS Excel Planning and Scheduling Internet Research MS PowerPoint Written Communication Multi-lined Telephone Reception Troubleshooting Purchasing Recordkeeping
Debt recovery strategies
Skip tracing techniques
Goal-oriented mindset
Call center experience
Section name
Willing to relocate: Anywhere
Timeline
Commerical Debt Collector
RAB Inc.
02.2026 - 09.2026Read More
Uber Driver
self employed
07.2023 - CurrentRead More
Collector
Hibu/YELLOW BOOK USA
06.2023 - 07.2023Read More
Debt Collector
SIMMS Associates
11.2022 - 06.2023Read More
Finance Manager/Sales Manager
BEST DEALS AUTO SALES
01.2022 - 07.2022Read More
Collector II
Navient Corporation. Pioneer Credit Recovery, Inc.
09.2018 - 06.2021Read More
Texas Education Agency
GED
Read More