Marlene Lindsey
Richmond,IN
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Wolverine World Wide, enhancing customer loyalty through empathetic resolution of complaints and efficient problem-solving. My expertise in active listening and critical thinking significantly reduced wait times, fostering a positive and professional customer experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Wolverine World Wide
Richmond, IN
09.1996 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Richmond High School
Richmond, IN06.1971
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Wolverine World Wide
09.1996 - 09.2019
High School Diploma -
Richmond High School