Marlene Lyles
Newcastle,PA
Summary
Detail-oriented Certified Medical Assistant with strong skills in patient care, HIPAA compliance, and clinical documentation. Committed to enhancing patient experiences and optimizing healthcare operations.
I have a strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Independence Health System
New Castle, PA
09.2024 - Current
- Assisted in patient intake and documentation, ensuring accurate medical records.
- Supported healthcare providers during examinations and procedures, enhancing patient experience.
- Medication Prior Authorizations.
- Speak with insurance companies and Pharmacies for medication authorizations
- Expedite insurance claims by verifying coverage details for prior authorizations
- Make patient Charts for visits
- Make and cancel patient appointments
- Implemented electronic health record updates, contributing to streamlined patient information access.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Call and fax pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs for patient presentation in office.
Certified Medical Assistant
Mercy Health
Youngstown, OH
09.2023 - 09.2024
- Coordinated appointment schedules for multiple providers, optimizing clinic workflow efficiency.
- Managed inventory of medical supplies, ensuring availability for daily operations and reducing waste.
- Collaborated with interdisciplinary teams to enhance patient care strategies and outcomes.
- Preform EKG's, draw bloodwork and place on cardiac monitor
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
EKG Monitor Technician
Jameson Memorial Hospital
New Castle, PA
06.2022 - 09.2023
- Monitored patient heart rhythms using EKG equipment for early detection of abnormalities in the outpatient or for code red calls
- Collaborated with nursing staff to ensure timely reporting of critical EKG findings.
- Documented EKG results accurately, maintaining compliance with hospital protocols and standards.
- Assisted in training new technicians on EKG monitoring procedures and equipment usage.
- Assisted medical staff in identifying atypical heart patterns, contributing to early intervention efforts.
- Conducted routine equipment checks to ensure functionality and accuracy of EKG machines.
- Mentored junior staff on best practices for patient observation and data interpretation techniques.
- Played a key role in emergency response situations by promptly identifying life-threatening arrhythmias and alerting appropriate medical personnel.
- Enhanced patient care by accurately monitoring and interpreting EKG data.
- Improved patient comfort during EKG procedures with careful electrode placement and clear communication.
- Actively participated in continuing education opportunities, staying up-to-date on industry advancements and best practices for EKG monitoring techniques.
- Provided instruction on Holter monitor and connected patient to analyzer.
Caregiver
Open Systems Healthcare
Seven Fields, PA
11.2016 - 06.2022
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, grooming, and medication management to promote health and well-being.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs effectively.
- Trained and mentored new caregivers on best practices and compliance standards for quality care delivery.
- Monitored client health status and reported changes to appropriate healthcare personnel for timely interventions.
- Coordinated transportation arrangements for clients to medical appointments, ensuring punctuality and safety.
- Established strong relationships with clients and families, fostering trust and open communication regarding care needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Caregiver
Don Services
New Castle, PA
04.2013 - 11.2016
- Implemented activity programs that enhanced client engagement and improved overall quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
Education
Certified Medical Assistant - Cardiology
East Ohio College
Boardman, OH12-2023
High School Diploma -
New Castle Sr High
New Castle, PA06-1998
Certified Phlebotomy Technician - Laboratory
East Ohio College
Boardman, OH09-2022
Certified Electrocardiogram Technician - Cardiology
East Ohio College
Boardman, OH06-2022
Associate of Applied Science - Business Management
Butler County Community College
Butler, PA05-2015
Skills
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Patient assessments
- Medical billing
- ICD coding
- Basic life support
- Team collaboration
- Phlebotomy techniques
- Blood pressure measurement
- Injection administration
- HIPAA protocols
- Insurance confirmation
- Direct patient care
- Medical terminology knowledge
- Phlebotomy
- Insurance verification
- Insurance claims
- Electrocardiographic rhythm recognition
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified Phlebotomy Technician
- Certified Electrocardiogram Technician
Timeline
Certified Medical Assistant
Independence Health System
09.2024 - Current
Certified Medical Assistant
Mercy Health
09.2023 - 09.2024
EKG Monitor Technician
Jameson Memorial Hospital
06.2022 - 09.2023
Caregiver
Open Systems Healthcare
11.2016 - 06.2022
Caregiver
Don Services
04.2013 - 11.2016
Certified Medical Assistant - Cardiology
East Ohio College
High School Diploma -
New Castle Sr High
Certified Phlebotomy Technician - Laboratory
East Ohio College
Certified Electrocardiogram Technician - Cardiology
East Ohio College
Associate of Applied Science - Business Management
Butler County Community College