Marlene Mena
Diamond Bar,CA
Summary
A Hard Working and Well experienced individual with a positive attitude. Dedicated to guests and team members and a positive work environment. Trust-worthy and reliable as well.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Server
IL Sole La Nuova Cucina
Rancho Santa Margarita, CA
10.2023 - Current
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Assisted other servers as needed during peak hours or special events.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Shift Leader
Luna Grill
Irvine, CA
07.2022 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Upheld company standards and compliance requirements for operations.
BOH Team Member
Knott's Berry Farm
Buena Park, CA
08.2021 - 09.2022
- Conducted daily line checks of all food items to ensure freshness and quality control.
- Set up, stocked, and restocked workstations with necessary supplies.
- Followed recipes accurately to prepare menu items according to company specifications.
- Cleaned kitchen equipment before and after each shift according to health codes regulations.
- Cleaned and sanitized utensils, dishes or silverware.
FOH Team Member
Shake Shack
Long Beach, CA
06.2020 - 07.2021
- Greeted customers and answered questions related to products and services.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
Education
High School Diploma -
Juan Rodriquez Cabrillo High School
Long Beach, CA06-2020
Skills
- Excellent Guest service
- Efficient service
- Cleaning and sanitizing
- Quick Learner
- Strong Work Ethic
- Fluent in Spanish and English
- Leadership abilities
- Staff Motivation
Accomplishments
- MVP Award For Each Quarter x2
Certification
- Food Safety License
Languages
Spanish
Professional
Timeline
Restaurant Server
IL Sole La Nuova Cucina
10.2023 - Current
Shift Leader
Luna Grill
07.2022 - Current
BOH Team Member
Knott's Berry Farm
08.2021 - 09.2022
FOH Team Member
Shake Shack
06.2020 - 07.2021
High School Diploma -
Juan Rodriquez Cabrillo High School
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