Marlene Montalvo
Clearwater,US
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Highly flexible, honest, and punctual. Impeccable attention to detail, with strong problem solving and organization skills. Well-developed verbal and interpersonal communication skills. Hands-on approach to clarifying customer expectations. Excellent multi-tasking and time management.
Overview
15
15
years of professional experience
Work History
CASHIER AND BARISTA
Shephard's Beach Resort
Clearwater Beach, US
03.2015 - Current
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Processed customer payments accurately using cash, credit cards, and checks, ensuring smooth transaction flow.
- Executed opening and closing procedures, including cash register reconciliation, inventory restocking, and cleanliness maintenance.
- Restocked shelves to ensure product availability and organization.
- Fostered positive working relationships with co-workers to enhance team collaboration.
AGENT
Innovative Wealth Builders, Inc.
Clearwater, US
01.2012 - Current
- Obtained debt information from clients during financial assessments. from credit cards to assist in client financial assessments.
- Supported clients in qualifying for lower interest rates through financial analysis. in qualifying for lower interest rates by evaluating their financial profiles. to get lower interest rates.
- Provided exceptional customer service to enhance client relationships and satisfaction.
- Collected debt information from credit cards to assist in client financial assessments.
- Executed market research to uncover trends in wealth management. to identify trends and opportunities in wealth management.
CUSTOMER SERVICE ASSOCIATE
Ulta
Clearwater, US
01.2012 - Current
- Assisted customers with product selection and inquiries.
- Processed transactions accurately and efficiently at checkout.
- Maintained organized merchandise displays to enhance customer experience.
- Restocked merchandise on sales floor to ensure product availability for customers.
- Arranged display tables to enhance visual appeal and attract customer interest.
PATIENT CARE TECHNICIAN
Westchester Gardens
Clearwater, US
- Documented in the patient record, log, and requisitions.
- Assisted with the execution of physician orders and in procedures.
- Explained the patientʼs care plan to the family.
- Performed patient follow-up calls.
- Attended training sessions and meetings as required.
- Assisted with patient care, planning, and assessments including recording vital signs, height, weight, input/output, collect and test specimens, report and record patientʼs condition and patient treatments.
- Helped patient with nutritional needs such as check and deliver food trays, assist with feeding patient when necessary, and refill water and ice.
- Assisted patients with mobility including turning and positioning, range of motion exercises, transferring patients to and from wheelchair, and assist with ambulation.
- Maintained the patientʼs hygiene, dress and undress, and aid with restroom needs.
- Prepared and set up medical supplies and equipment for diagnostic, therapeutic, and research procedures.
- Conferred with patients to obtain information for chart and laboratory records, explain procedures, allay fears, and elicit cooperation.
- Ensure completion of patientʼs laboratory tests prior to examination by physician.
- Prepared patients for diagnostic and therapeutic procedures to include obtaining specimens, taking vital signs and measurements, positioning patients, and attaching equipment leads.
- Assisted physicians and nursing personnel during diagnostic and therapeutic procedures to include handling instruments, calling out equipment readings, and administering oxygen.
- Notified physician of patient discomfort to facilitate timely assessment and intervention..
HOSTESS
Suncoast Hospital
Largo, US
- Helped patient with their meal orders, and delivered food trays.
- Anticipated the needs of the guests.
- Always maintained a clean working environment.
RESEARCH INTERVIEWER
Nielsen Media Research
Dunedin, US
- Gathered data for the purposes of collecting information for TV ratings.
- Logged the data for the purposes of gauging public opinion or making other business decisions.
SERVER
Clearwater Beach
Clearwater Beach, US
- Polite individual who always recognized the role as service provider and maintained the utmost professionalism.
- Maintained a working knowledge of all products on the market.
- Uphold professional attitude, service excellence, and high level of customer satisfaction.
- Anticipated the needs of the guests.
- Responsible for taking the guest orders, keeping them organized, and timing the course of service.
- Always maintained a clean working environment.
CUSTOMER SERVICE ASSOCIATE
Surf Style
Clearwater, US
- Maintained a working knowledge of all products on the market.
- Stocked merchandise on sales floor.
- Assisted in floor moves, merchandising, and display maintenance.
- Helped with processing and replenishing merchandise and monitoring floor stock.
- Aided customers in locating merchandise.
- Participated in year-end inventory and cycle counts.
Education
Clinical Medical Assistant -
St.Petersburg Junior College
Clearwater, FL 06.2024 - 08.2024
PATIENT CARE TECHNICIAN -
Ultimate Medical Academy
Clearwater, FLDIPLOMA -
Clearwater High
Clearwater, FLSkills
- Customer Service
- Cash Handling
- Cash Register Operation
- Money Handling
- Merchandise Restocking
- Staff Training
- Retail Merchandising
- Teamwork and Collaboration
- Customer Service Excellence
- Inventory Stocking
Languages
Spanish, Bilingual
Timeline
Clinical Medical Assistant -
St.Petersburg Junior College
06.2024 - 08.2024
CASHIER AND BARISTA
Shephard's Beach Resort
03.2015 - Current
AGENT
Innovative Wealth Builders, Inc.
01.2012 - Current
CUSTOMER SERVICE ASSOCIATE
Ulta
01.2012 - Current
CUSTOMER SERVICE ASSOCIATE
Surf Style
SERVER
Clearwater Beach
RESEARCH INTERVIEWER
Nielsen Media Research
HOSTESS
Suncoast Hospital
PATIENT CARE TECHNICIAN
Westchester Gardens
PATIENT CARE TECHNICIAN -
Ultimate Medical Academy
DIPLOMA -
Clearwater High