Marlene Moore

• Assisted students during boarding and unloading, maintaining orderly passenger movement.
• Secured seat belts, harnesses, and mobility equipment to support safe transport.
• Monitored student behavior and redirected actions to preserve safe bus conditions.
• Communicated rider concerns and route issues to driver using clear, timely updates.
• Supported students with special needs, offering calm guidance and attentive supervision.
• Verified attendance and passenger counts during pick-up and drop-off routines.
• Responded quickly to emergencies, following safety procedures and driver instructions.
• Maintained clean bus conditions and prepared seating areas for daily routes.
• Helped students with physical and mental disabilities to board, disembark and ride bus.
• Supervised students and maintained discipline on bus to reduce driver distraction.
• Liaised with bus driver to conduct emergency evacuation drills.
• Informed parents of student behavioral changes to formulate guidelines and solutions.

• Supervised daily team operations and ensured consistent service delivery across assigned programs.
• Coordinated staff schedules, task assignments, and workflow priorities to maintain coverage.
• Monitored case documentation for accuracy, completeness, and compliance with program procedures.
• Trained new staff on service protocols, communication standards, and safety practices.
• Resolved escalated issues promptly while maintaining calm, professional interactions with clients and staff.
• Reviewed team performance and provided constructive feedback to support continuous improvement.
• Prepared routine reports and updates for leadership to track service delivery and operational needs.
• Collaborated with community partners to coordinate referrals and support peaceful conflict resolution efforts.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Monitored school entrances, hallways, and common areas to maintain safe, orderly environment.
• Checked visitor identification and directed authorized guests through entry procedures.
• Responded promptly to incidents, alarms, and disturbances using calm de-escalation techniques.
• Patrolled building grounds to identify suspicious activity, hazards, and unsecured doors.

General Studies include Typing