Sharmin Choudhury
Astoria,NY
Summary
Proven professional, adept in disability support and securing wheelchairs, with a history at New York Laguardia Airport Marriott. Excelled in student supervision, risk assessment, and emergency evacuations, enhancing safety and operational efficiency. Skilled in Microsoft Office, showcasing strong organizational skills and a commitment to excellence. Demonstrates exceptional communication, fostering positive environments and streamlined processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bus Aide
Academy Of Finance And Enterprise
Long Island City, NY
10.2021 - 11.2023
- Assisted special needs students with their transportation needs, providing extra support as needed.
- Responded to emergency situations calmly and quickly following established procedures.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Implemented process to make sure students exited at correct stop and to proper guardians.
- Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
Concierge Lounge Attendant
New York Laguardia Airport Marriott
East Elmhurst, NY
02.2016 - 07.2021
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Prepared daily reports on guest requests and concierge activities.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Education
Master of Science - Science Education
National University ,Bangladseh
Bangladesh01-1998
Bachelor of Science - Science Education
National University Bangladesh
Bangladesh01-1997
Skills
- Communication and self-motivated
- Dedicated professional with strong organizational skills, and a demonstrated ability to successfully handle several simultaneous activities
- Safety awareness and emergency evacuations
- Disability support and securing wheelchairs
- Student supervision and risk assessment
- Crisis management techniques
- Knowledge of security standards and regulations
- Microsoft Office
Certification
- SECURITY GUARD
Languages
English
Full Professional
Bangla
Full Professional
References
References available upon request.
Timeline
Bus Aide
Academy Of Finance And Enterprise
10.2021 - 11.2023
Concierge Lounge Attendant
New York Laguardia Airport Marriott
02.2016 - 07.2021
Master of Science - Science Education
National University ,Bangladseh
Bachelor of Science - Science Education
National University Bangladesh
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