Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Marlene Oliveira

Las Vegas,Nevada

Summary

Driven and detail-oriented professional with a proven track record at House Of Signs, where I enhanced support services through expert problem-solving and empathy. Skilled in Help Desk Software and demonstrating exceptional organizational skills, I consistently delivered high-quality customer service, improving user experience and operational efficiency.

Overview

7
years of professional experience

Work History

House Of Signs

Help Desk Assistant
11.2023 - 07.2024

Job overview

  • Collaborated with team members to solve complex problems and provide top-notch support services.
  • Assisted customers with software installation, ensuring proper setup and smooth operation.
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Managed user accounts, including password resets and access modifications as needed.

. Always helping to deliver service material to store customers.


. Help the team collect materials from store suppliers.

Family Home

House Cleaner
03.2017 - 07.2020

Job overview

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Education

Genoeffa D’quino
São Paulo -Brazil

High School Diploma
12.2004

University Overview

Skills

  • Empathy and patience
  • Help Desk Software
  • Problem-Solving
  • Friendly and Patient
  • Attention to Detail
  • Problem-solving abilities
  • Organizational Skills
  • Self Motivation
  • Professionalism

Languages

Portuguese
Native or Bilingual
Ingles/ intermediate
Elementary

Timeline

Help Desk Assistant
House Of Signs
11.2023 - 07.2024
House Cleaner
Family Home
03.2017 - 07.2020
Genoeffa D’quino
High School Diploma
Marlene Oliveira