Marlene Perez
Methuen,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Carelon Behavioral Health
11.2014 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Advanced Dental Technology
06.2011 - 09.2013
Assisting customers and, dental office with custom dental orders
Resolving complaints and issues from customers, dental offices, and vendors
Handling the shipping of products and receiving materials
Clerical duties including correspondence office event implementation
Customer Support Specialist
Verizon Wireless
10.2005 - 03.2010
Answering customer questions about new or existing accounts and equipment
Assisting customers with purchases of mobile devices and accessories with a calling plan
Training new employees and assisting coworkers with customer care
Education
High School Diploma -
Lawrence High School
Lawrence, MA06.1999
Skills
- Data Entry
- Documentation And Reporting
- Complaint resolution
- Customer Correspondence
Timeline
Customer Service Representative
Carelon Behavioral Health
11.2014 - 05.2024
Customer Service Representative
Advanced Dental Technology
06.2011 - 09.2013
Customer Support Specialist
Verizon Wireless
10.2005 - 03.2010
High School Diploma -
Lawrence High School