Marlene Ramsey
Clinical Nurse Manager
Janesville ,WI
Summary
High performance doctoral prepared nurse leader with stellar reputation as a forward-thinking, innovative, and passionate leader. Bringing a solid history of forging new paths to improve profitability and efficiency by leveraging top-notch data analysis and financial management. Pragmatic and focused leader in dynamic and fluid environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Home Health Clinical Service Manager
UWHealth Northern Illinois Hospital
05.2023 - Current
- Evaluated program effectiveness using data-driven methodologies, leading to informed decision-making and strategic planning.
- Enhanced patient experience with implementation of new scheduling processes to reduce wait times.
- Oversaw timely documentation of patient care activities, maintaining accurate records in accordance with legal guidelines and best practices.
- Improved patient satisfaction by streamlining clinical operations and enhancing communication between staff members.
- Created inclusive work environment that supported diversity among team members while prioritizing cultural competence in service provision.
- Provided direct supervision to clinical staff as needed, offering guidance on case management strategies and performance expectations.
- Coordinated quality improvement projects that resulted in improved compliance with regulatory standards and accreditation requirements.
- Created work schedules for 25 employees and oversaw functioning of billing department
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice $150,000.00.
- Managed 25 employees with various personalities and from different cultures for large 35-physician practice
Transfer Nurse
Javon Bea MercyHealth Hospital
02.2021 - 04.2023
- Participated in development of guidelines for new transfer center program.
- Protected confidentiality of information related to patient transfers while communicating with providers and nurses on status of patient transfers to tertiary facilities.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing
- Transferring of out of network patients
- Communicating with insurance companies when needed
- Leading twice daily bed flow meetings for all of Mercyhealth Hospitals
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Expedited discharge processes by coordinating with various departments for timely completion of required paperwork.
Inpatient Dialysis RN
Mercyhealth Hospital And Trauma Center
09.2020 - 02.2021
- Established and managed patient's dialysis and apheresis treatments
- Championed quality improvement initiatives within the unit by identifying areas for improvement and implementing evidence-based strategies.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Collaborate with Nephrologists on acute patient care
- Care documentation to meet Joint Commission and Medicare standards
- Care of dialysis equipment
- Call for needed coverage of renal therapy
Director Of Quality Management/Risk and Utilization
Mile Bluff Medical Center Inc.
02.2020 - 08.2020
- Oversight of quality improvement throughout health system
- Root cause analysis of occurrence
- Assist directors in quality goals
- Utilization of care and case management for acute inpatient services
- Risk management litigation preparation
- Physician Peer Review
Manager of In Patient and Out Patient Dialysis, Home Therapy and Nephrology Clinic
Mercy Health
05.2016 - 01.2020
Department manager for ambulatory care renal services and inpatient acute dialysis. Expansion of services to include home therapy program.
- Quality assurance
- Governing body
- Budget analysis
- Process improvement
- Expansion of new services
- Contract negotiations
- Capital purchasing
- Survey Readiness
Clinical Manager
Fresenius Medical Care
01.2012 - 05.2016
Clinic manager for Winslow and Flagstaff dialysis clinics. Mentor for new clinic managers and dialysis nurses. New clinic expansions and editions to the company in Minnesota and Arizona.
- Regulatory compliance
- System education
- Process improvement
- Hiring manager
- Payroll
- Quality assurance
Administrator and Instructor for Renal Technician Program
Tri-State Nursing
11.2010 - 10.2011
Renal technician instructor for a for profit training center which focused on health care certification and placement for entry level allied health care.
- Curriculum development
- Accreditation process
- Student education
- Policy development
Case Management
Cardiocom
10.2009 - 03.2010
RN case management for new CKD tele-health program.
- Management of disease processes
- Reporting health updates to providers
- Management of 200 plus case load
Outpatient Dialysis Director
Omaha Indian Tribe/Indian Health Services
01.2009 - 10.2009
Dialysis director for the Omaha Nation Carl T. Curtis Health Center.
- Re-in-statement of Medicare funding
- Quality manager
- Hiring manager
- Cost containment
- Governing body lead
- Supply management
Charge Nurse/Patient and Staff Educator Warner Dialysis Center
Spencer Municipal Hospital
10.2001 - 07.2007
RN lead at not for profit hospital based dialysis clinic. Duties included;
- Anemia management
- Lab analysis
- Patient and staff educator
- Patient care coordination
Registered Nurse
Twilight Acres Nursing Care Center
09.1993 - 04.1996
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Licensed Practical Nurse
Stewart Memorial Community Hospital
08.1989 - 05.1993
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs, and preferences.
Education
Doctor of Nursing Practice - Population Health Disease Management
St. Catherine University
Saint PaulCertificate - DEI
University of Wisconsin - Madison
Madison, WIMaster of Science - Masters in Nursing Administration
University of Phoenix
Phoenix, Arizona2016
Bachelor of Science - Nursing
University of Phoenix
Phoenix, Arizona2015
Associate of Applied Science - Nursing
Iowa Central Community College
Storm Lake, Iowa1993
Practical Nurse - Nursing
Iowa Central Community College
Fort Dodge, Iowa1989
Skills
- Finance management
- New service planning
- Contract negotiations
- Accreditation coordination
- Quality assurance
- Policy review
- Regulatory compliance
- Payroll
- Hiring Manager
- Physician Peer Review
- Utilization and Risk Management
Certification
BLS Provider
Sigma Theta Tau International Nursing Honor Society 2015 and 2020, 2021
Certified Case Manager CCM 2023
CITI (Collaborative Institutional Training Initiative) Certificate
License
- Iowa Board of Nursing Registered Nurse Compact License
- Minnesota Board of Nursing Registered Nurse License
- Illinois Board of Nursing Registered Nurse License
Timeline
Home Health Clinical Service Manager
UWHealth Northern Illinois Hospital
05.2023 - Current
Transfer Nurse
Javon Bea MercyHealth Hospital
02.2021 - 04.2023
Inpatient Dialysis RN
Mercyhealth Hospital And Trauma Center
09.2020 - 02.2021
Director Of Quality Management/Risk and Utilization
Mile Bluff Medical Center Inc.
02.2020 - 08.2020
Manager of In Patient and Out Patient Dialysis, Home Therapy and Nephrology Clinic
Mercy Health
05.2016 - 01.2020
Clinical Manager
Fresenius Medical Care
01.2012 - 05.2016
Administrator and Instructor for Renal Technician Program
Tri-State Nursing
11.2010 - 10.2011
Case Management
Cardiocom
10.2009 - 03.2010
Outpatient Dialysis Director
Omaha Indian Tribe/Indian Health Services
01.2009 - 10.2009
Charge Nurse/Patient and Staff Educator Warner Dialysis Center
Spencer Municipal Hospital
10.2001 - 07.2007
Registered Nurse
Twilight Acres Nursing Care Center
09.1993 - 04.1996
Licensed Practical Nurse
Stewart Memorial Community Hospital
08.1989 - 05.1993
Doctor of Nursing Practice - Population Health Disease Management
St. Catherine University
Certificate - DEI
University of Wisconsin - Madison
Master of Science - Masters in Nursing Administration
University of Phoenix
Bachelor of Science - Nursing
University of Phoenix
Associate of Applied Science - Nursing
Iowa Central Community College
Practical Nurse - Nursing
Iowa Central Community College
Similar Profiles
Carly Molter, MSN, FNP-BCCarly Molter, MSN, FNP-BC
Registered Nurse at UWHealth - Northern IllinoisRegistered Nurse at UWHealth - Northern Illinois
Victoria SmithVictoria Smith
Research Assistant at Northern Illinois UniversityResearch Assistant at Northern Illinois University
Monica StoneMonica Stone
Quality Resource Coordinator at UW Health Northern IllinoisQuality Resource Coordinator at UW Health Northern Illinois