Marlene Ramsey
Clinical Nurse Manager
Janesville ,WI
Summary
High performance doctoral prepared nurse leader with stellar reputation as a forward-thinking, innovative, and passionate leader. Bringing a solid history of forging new paths to improve profitability and efficiency by leveraging top-notch data analysis and financial management. Pragmatic and focused leader in dynamic and fluid environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Home Health Clinical Service Manager
UWHealth Northern Illinois Hospital
05.2023 - Current
- Evaluated program effectiveness using data-driven methodologies, leading to informed decision-making and strategic planning.
- Enhanced patient experience with implementation of new scheduling processes to reduce wait times.
- Oversaw timely documentation of patient care activities, maintaining accurate records in accordance with legal guidelines and best practices.
- Improved patient satisfaction by streamlining clinical operations and enhancing communication between staff members.
- Created inclusive work environment that supported diversity among team members while prioritizing cultural competence in service provision.
- Provided direct supervision to clinical staff as needed, offering guidance on case management strategies and performance expectations.
- Coordinated quality improvement projects that resulted in improved compliance with regulatory standards and accreditation requirements.
- Created work schedules for 25 employees and oversaw functioning of billing department
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice $150,000.00.
- Managed 25 employees with various personalities and from different cultures for large 35-physician practice
Transfer Nurse
Javon Bea MercyHealth Hospital
02.2021 - 04.2023
- Participated in development of guidelines for new transfer center program.
- Protected confidentiality of information related to patient transfers while communicating with providers and nurses on status of patient transfers to tertiary facilities.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing
- Transferring of out of network patients
- Communicating with insurance companies when needed
- Leading twice daily bed flow meetings for all of Mercyhealth Hospitals
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Expedited discharge processes by coordinating with various departments for timely completion of required paperwork.
Inpatient Dialysis RN
Mercyhealth Hospital And Trauma Center
09.2020 - 02.2021
- Established and managed patient's dialysis and apheresis treatments
- Championed quality improvement initiatives within the unit by identifying areas for improvement and implementing evidence-based strategies.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Collaborate with Nephrologists on acute patient care
- Care documentation to meet Joint Commission and Medicare standards
- Care of dialysis equipment
- Call for needed coverage of renal therapy
Director Of Quality Management/Risk and Utilization
Mile Bluff Medical Center Inc.
02.2020 - 08.2020
- Oversight of quality improvement throughout health system
- Root cause analysis of occurrence
- Assist directors in quality goals
- Utilization of care and case management for acute inpatient services
- Risk management litigation preparation
- Physician Peer Review
Manager of In Patient and Out Patient Dialysis, Home Therapy and Nephrology Clinic
Mercy Health
05.2016 - 01.2020
Department manager for ambulatory care renal services and inpatient acute dialysis. Expansion of services to include home therapy program.
- Quality assurance
- Governing body
- Budget analysis
- Process improvement
- Expansion of new services
- Contract negotiations
- Capital purchasing
- Survey Readiness
Clinical Manager
Fresenius Medical Care
01.2012 - 05.2016
Clinic manager for Winslow and Flagstaff dialysis clinics. Mentor for new clinic managers and dialysis nurses. New clinic expansions and editions to the company in Minnesota and Arizona.
- Regulatory compliance
- System education
- Process improvement
- Hiring manager
- Payroll
- Quality assurance
Administrator and Instructor for Renal Technician Program
Tri-State Nursing
11.2010 - 10.2011
Renal technician instructor for a for profit training center which focused on health care certification and placement for entry level allied health care.
- Curriculum development
- Accreditation process
- Student education
- Policy development
Case Management
Cardiocom
10.2009 - 03.2010
RN case management for new CKD tele-health program.
- Management of disease processes
- Reporting health updates to providers
- Management of 200 plus case load
Outpatient Dialysis Director
Omaha Indian Tribe/Indian Health Services
01.2009 - 10.2009
Dialysis director for the Omaha Nation Carl T. Curtis Health Center.
- Re-in-statement of Medicare funding
- Quality manager
- Hiring manager
- Cost containment
- Governing body lead
- Supply management
Charge Nurse/Patient and Staff Educator Warner Dialysis Center
Spencer Municipal Hospital
10.2001 - 07.2007
RN lead at not for profit hospital based dialysis clinic. Duties included;
- Anemia management
- Lab analysis
- Patient and staff educator
- Patient care coordination
Registered Nurse
Twilight Acres Nursing Care Center
09.1993 - 04.1996
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Licensed Practical Nurse
Stewart Memorial Community Hospital
08.1989 - 05.1993
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Performed routine evaluations of each patient's status, needs, and preferences.
Education
Doctor of Nursing Practice - Population Health Disease Management
St. Catherine University
Saint PaulCertificate - DEI
University of Wisconsin - Madison
Madison, WIMaster of Science - Masters in Nursing Administration
University of Phoenix
Phoenix, Arizona2016
Bachelor of Science - Nursing
University of Phoenix
Phoenix, Arizona2015
Associate of Applied Science - Nursing
Iowa Central Community College
Storm Lake, Iowa1993
Practical Nurse - Nursing
Iowa Central Community College
Fort Dodge, Iowa1989
Skills
- Finance management
- New service planning
- Contract negotiations
- Accreditation coordination
- Quality assurance
- Policy review
- Regulatory compliance
- Payroll
- Hiring Manager
- Physician Peer Review
- Utilization and Risk Management
Certification
BLS Provider
Sigma Theta Tau International Nursing Honor Society 2015 and 2020, 2021
Certified Case Manager CCM 2023
CITI (Collaborative Institutional Training Initiative) Certificate
License
- Iowa Board of Nursing Registered Nurse Compact License
- Minnesota Board of Nursing Registered Nurse License
- Illinois Board of Nursing Registered Nurse License
Timeline
Home Health Clinical Service Manager
UWHealth Northern Illinois Hospital
05.2023 - Current
Transfer Nurse
Javon Bea MercyHealth Hospital
02.2021 - 04.2023
Inpatient Dialysis RN
Mercyhealth Hospital And Trauma Center
09.2020 - 02.2021
Director Of Quality Management/Risk and Utilization
Mile Bluff Medical Center Inc.
02.2020 - 08.2020
Manager of In Patient and Out Patient Dialysis, Home Therapy and Nephrology Clinic
Mercy Health
05.2016 - 01.2020
Clinical Manager
Fresenius Medical Care
01.2012 - 05.2016
Administrator and Instructor for Renal Technician Program
Tri-State Nursing
11.2010 - 10.2011
Case Management
Cardiocom
10.2009 - 03.2010
Outpatient Dialysis Director
Omaha Indian Tribe/Indian Health Services
01.2009 - 10.2009
Charge Nurse/Patient and Staff Educator Warner Dialysis Center
Spencer Municipal Hospital
10.2001 - 07.2007
Registered Nurse
Twilight Acres Nursing Care Center
09.1993 - 04.1996
Licensed Practical Nurse
Stewart Memorial Community Hospital
08.1989 - 05.1993
Doctor of Nursing Practice - Population Health Disease Management
St. Catherine University
Certificate - DEI
University of Wisconsin - Madison
Master of Science - Masters in Nursing Administration
University of Phoenix
Bachelor of Science - Nursing
University of Phoenix
Associate of Applied Science - Nursing
Iowa Central Community College
Practical Nurse - Nursing
Iowa Central Community College
BLS Provider
Sigma Theta Tau International Nursing Honor Society 2015 and 2020, 2021
Certified Case Manager CCM 2023
CITI (Collaborative Institutional Training Initiative) Certificate
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