Marlene Rocha
Watsonville,California
Overview
1
1
Certification
3
3
years of professional experience
Work History
Patient Service Representative- Behavioral Health
Sutter Health
Santa Cruz, California
2024.11 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Provided information about services and procedures to enhance patient understanding.
- Handled patient inquiries and resolved concerns with empathy and professionalism.
- Maintained electronic health records for efficient access to patient data.
- Executed administrative tasks, including check-in processes and insurance verification.
- Managed incoming calls to assist patients and address inquiries. in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Coordinated referrals from primary care providers to specialists.
- Provided guidance and support to new staff members in the clinical setting.
Inbound Sales Representative
Target
Santa Cruz, California
2023.11 - 2025.01
- Engaged customers to identify their needs and recommend suitable products.
- Processed inbound sales transactions using the point-of-sale system efficiently.
- Assisted in resolving customer inquiries and complaints effectively and professionally.
- Participated in training sessions to improve product knowledge and sales techniques.
- Collaborated with team members to maintain product displays and store organization.
- Organized merchandise on shelves to ensure neat and accessible displays.
- Developed training materials for new employee onboarding programs.
- Assisted in creating a supportive learning environment for all employees.
Education
High School Diploma -
Pajaro Valley High School
Watsonville, CA2023-05
Skills
- electronic health records
- insurance verification
- patient scheduling
- HIPAA compliance
- referral coordination
- problem solving
- effective communication
- active listening
Certification
- Non-Clinical Certified Medical Assistant
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Patient Service Representative- Behavioral Health
Sutter Health
2024.11 - Current
Inbound Sales Representative
Target
2023.11 - 2025.01
High School Diploma -
Pajaro Valley High School