Marlene Sanchez
Modesto,CA
Summary
Proven to enhance patient experience and streamline office operations at Turlock Children's Dentistry, I excel in office organization and patient scheduling. My detail-oriented approach and ability to manage financial transactions have significantly improved efficiency. With a knack for insurance verification and a commitment to providing exceptional support, I have successfully boosted patient satisfaction and operational productivity.
Overview
12
12
years of professional experience
Work History
Dental Office Floor Supervision
Turlock Children's Dentistry
Turlock, CA
04.2016 - 05.2024
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Exposed, developed and mounted dental x-rays.
- Verified patient insurance eligibility and benefits.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Returns Cashier
IKEA
Palo Alto, CA
06.2012 - 06.2014
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Sales Associate
Forever 21
San Mateo, CA
01.2012 - 05.2013
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Diploma -
Fred C. Beyer High School
Modesto, CA2010
Skills
- Detail Oriented
- Calendar Management
- Financial Transactions
- Insurance Verification
- Patient Scheduling
- Document Preparation
- Marketing support
- Patient check-in
- Office Organization
- Meeting Coordination
- Treatment Planning
- Supply Ordering
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Floor Supervision
Turlock Children's Dentistry
04.2016 - 05.2024
Returns Cashier
IKEA
06.2012 - 06.2014
Sales Associate
Forever 21
01.2012 - 05.2013
Diploma -
Fred C. Beyer High School