Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Marlene Sanchez

El Paso,TX

Summary

Dynamic professional with a proven track record at Academy Sports + Outdoors, showcasing exceptional customer service excellence and cash handling expertise. Adept at multitasking and maintaining high accuracy levels in fast-paced environments. Excelled in training peers, enhancing team efficiency, and fostering customer loyalty through outstanding service and problem resolution.

Overview

3
3
years of professional experience

Work History

Cashier

Academy Sports + Outdoors
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Receptionist

Sport Clips
09.2022 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.

Server

Don Carbon
12.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Franklin High School
El Paso, TX

Skills

  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Cash register systems
  • Cash handling expertise
  • Refunds and exchanges
  • Training and mentoring
  • Drawer management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Academy Sports + Outdoors
10.2023 - Current

Receptionist

Sport Clips
09.2022 - 10.2023

Server

Don Carbon
12.2021 - 05.2022

High School Diploma -

Franklin High School

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Marlene Sanchez