Marlene Vidana
Summary
Strategic Operations Manager experienced in improving operational performance, strengthening workforce productivity, and maintaining rigorous safety standards. Skilled in procurement planning, vendor negotiations, and organizational leadership.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
JM Fiber Optics, Inc.
Chino
05.2013 - Current
- Optimized daily operations to improve workflow efficiency and enhance team productivity.
- Implemented organized document management systems, including spreadsheet development and digital file maintenance.
- Managed supplier and vendor relationships, negotiating pricing and ensuring timely delivery of materials and services.
- Maintained compliance with safety regulations across office and field operations.
- Oversaw procurement of office supplies and coordinated software upgrades to support uninterrupted business operations.
Service Manager
JG Construction and DCS Corpoation
Chino, California
10.1999 - 05.2013
- Oversaw daily operations for construction projects and service delivery, ensuring timely project completion.
- Coordinated schedules and resources across multiple project timelines to optimize workflow and meet client deadlines.
- Communicated with clients to address concerns and provide timely updates.
- Resolved customer complaints promptly, improving client relationships and maintaining high satisfaction levels.
- Evaluated technician reports detailing repairs for accurate customer billing.
- Processed billing and payments between company clients and vendors.
- Managed accounts receivable functions, including collections efforts.
Education
High School Diploma -
Don Antonia Lugo
ChinoSkills
- Project management
- Safety compliance
- Purchasing and procurement
- Technically Proficient
- Effective Cross-Functional Communication
- First aid and CPR
Certification
30 HR OSHA Outreach Training Program - General Industry 2017
CPR and First Aid Online Training 2026
CPR and First Aid Online Training 2026
Timeline
Operations Manager
JM Fiber Optics, Inc.
05.2013 - Current
Service Manager
JG Construction and DCS Corpoation
10.1999 - 05.2013
High School Diploma -
Don Antonia Lugo