Marleni Dominguez
Summary
Dynamic and results-driven professional with extensive experience as Head Hostess at Bonefish Grill. Expert in reservation management and guest relations, consistently fostering positive dining experiences. Proven ability to resolve conflicts and build lasting relationships, enhancing customer satisfaction and loyalty in high-volume settings. Fluent in Spanish, enhancing communication with diverse clientele.
Overview
5
5
years of professional experience
Work History
Head Hostess
Bonefish Grill
Everett
08.2025 - Current
- Trained new host staff on customer service standards and procedures.
- Assisted in developing promotional strategies for special events.
- Collaborated with management on improving front-of-house operations.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Resolved conflicts between customers in an efficient and professional manner.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Maintained accurate reservation and wait time records, streamlining front-of-house operations.
- Resolved guest complaints to ensure positive dining experiences, fostering customer satisfaction.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Hostess
Bonefish grill
New York
05.2021 - 09.2024
- Greeted and welcomed guests upon arrival to create a positive first impression.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Managed reservations and seating arrangements to optimize guest flow and comfort.
- Answering the phone to schedule, confirm and cancel reservation and designating seating time
- Ensured availability of to-go menus, kid menus, crayons, and toiletries by restocking supplies regularly.
- Taking to-go orders by phone and handling payments by check, cash and credit card
- Assisted with bussing tables, carrying food and taking orders.
- Supported servers by carrying drinks, food, and utensils during peak service hours to enhance efficiency.
Education
Diploma - Culinary Art Program
William E. Grady Career And Technical Education High School
Brooklyn06-2014
Some College (No Degree) - Science in Business Administration
Kingsborough Community College
Brooklyn, NYSkills
- Fluent in Spanish
- Microsoft Word basics
- Excel basics
- PowerPoint basics
- Reservation management
- Guest relations
- Conflict resolution
- Relationship building
- Exceptional communication
- High volume dining
- Server support
- Complaint resolution
- Positive and professional
Awards Certificates
- Food State Food Worker Certified, 03/29/25
- Washington Mandatory Alcohol Server Training / Mixologist Permit
Community Service
Grady High School, Brooklyn, NY, Culinary Arts, 4 years, Chef Student learned Basic Food preparation, Kitchen and Restaurant management, Working and collaborating together in team work, Learned and worked different curriculum with the C-Cap program: gave me opportunities in training with professional chefs in the foodservice industry, Helped at school café by selling food to teachers and staff
Timeline
Head Hostess
Bonefish Grill
08.2025 - Current
Hostess
Bonefish grill
05.2021 - 09.2024
Diploma - Culinary Art Program
William E. Grady Career And Technical Education High School
Some College (No Degree) - Science in Business Administration
Kingsborough Community College