Marleni Sanchez
Bronx,NY
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
Work History
Overnight Associate
Nike
New York, NY
02.2024 - Current
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Increased product availability by executing efficient inventory management practices during restocking procedures.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
- Demonstrated strong attention to detail while conducting inventory counts, ensuring accurate stock levels for replenishment purposes.
Sales Associate Specialist
Virgin Hair Outlet
The Bronx, NY
04.2022 - 08.2024
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Helped customers complete purchases, locate items, and join reward programs.
- Delivered engaging product demonstrations that illustrated features and benefits tailored to individual customer interests.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Lead Cashier
Footlocker Inc.
The Bronx, NY
10.2016 - 02.2024
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Maintained stock to meet expected customer demand.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
Education
Bachelor Of Liberal Studies - Human Services
Hostos Community College of The City University of New York
The Bronx, NYSkills
- Stocking proficiency
- Strong Work Ethic
- Planogram Execution
- Warehouse Safety
- Product Assembly
- Team Leadership
- Goal-Driven
- Excellent Written and Verbal Communication
- Customer Service
- Time Management
- Attention to Detail
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Overnight Associate
Nike
02.2024 - Current
Sales Associate Specialist
Virgin Hair Outlet
04.2022 - 08.2024
Lead Cashier
Footlocker Inc.
10.2016 - 02.2024
Bachelor Of Liberal Studies - Human Services
Hostos Community College of The City University of New York