Marlenie Columna-Esparza
Dundalk,MD
Summary
Results-driven Duty Manager experienced in addressing diverse operational challenges. Improved customer relations, team productivity, and service quality through strategic initiatives. Delivered impactful training to junior employees, enhancing their performance and contributions.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Manager on Duty
The Children's Place
Baltimore, Maryland
02.2025 - Current
- Supervised daily store operations and team performance.
- Ensured exceptional customer service during peak hours.
- Trained new staff on company policies and procedures.
Cashier
Vargas Bakery 2
Rosedale, Maryland
10.2023 - 01.2025
- Processed customer transactions accurately and swiftly.
- Operated cash register efficiently during peak hours.
- Assisted customers with product inquiries and selections.
Education
Dundalk High School
Baltimore, MarylandSkills
- Team management
- Customer service
- Customer service focus
- Cash handling
- Cash register operation
- Inventory management
- Sales and marketing
- Effective communication
- Time management
- Adaptability
- Department organization
- Goal setting
- Public speaking
Languages
English
Professional
Spanish
Professional
Timeline
Manager on Duty
The Children's Place
02.2025 - Current
Cashier
Vargas Bakery 2
10.2023 - 01.2025
Dundalk High School