Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Floyd

Katy

Summary

I am a dynamic professional with a proven track record in team management, customer engagement, and operational efficiency, having developed strong skills while working at Kroger. My experience in inventory oversight, driving sales, and ensuring compliance has allowed me to build trust with customers and enhance their experience. I’m particularly skilled at solving problems and delivering results, which I believe would be valuable at T-Mobile, where customer satisfaction and innovation are key. I’m eager to bring my ability to lead teams, adapt to new challenges, and drive business success to contribute to T-Mobile’s continued growth and excellent customer service.

Overview

2
2
years of professional experience

Work History

Manager on Duty

Kroger
Katy
11.2023 - Current
  • Delegated work to staff, setting priorities and goals.
  • Responded to customer questions regarding products, prices and availability.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Supervised daily operations by establishing procedures and monitoring team performance.
  • Operated a variety of machinery and tools safely and efficiently.

Wine Steward

Kroger
Katy
10.2022 - Current
  • Managed inventory of all wines and kept records of stock levels.
  • Developed strategies to promote sales of higher priced items such as fine wines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Cypress Park Highschool
7425 Westgreen Blvd, Cypress, TX 77433
06-2021

Some College (No Degree) - Artificial Intelligence

Lonestar
Cypress, TX

Skills

  • Team management
  • Inventory management
  • Regulatory compliance
  • Customer service
  • Sales promotion
  • Operational oversight
  • Complex Problem-solving

Timeline

Manager on Duty

Kroger
11.2023 - Current

Wine Steward

Kroger
10.2022 - Current

High School Diploma -

Cypress Park Highschool

Some College (No Degree) - Artificial Intelligence

Lonestar
Zoe Floyd