Marlenii Ponce

Dedicated Restaurant Manager providing exceptional Customer service in a multi-tasking, fast-paced environment. Dependable achiever committed to holding the highest standards while maintaining positive Culture while working alongside a diverse Crew and Management team. Developed strong problem solving skills, time management and Communication skills while in MIT program. Learned early on how to make sure I was always running the Perfect shift, to make sure the Customer experience was always great so Customers would keep coming back. Consistently exhibited calm demeanor during periods of high volume and set positive example for shift. Reduced process bottlenecks by training and coaching Crew on practices, procedures and performance. Monitored Layover to set up next shift up and making sure they were set to successfully run the next shift at shift change. Able to execute all of my

AOR’s at a high value and I am able to teach my fellow Managers how they should be done, when they have questions. As a CTR I was able to train other Managers and give them feedback on what they were doing great and areas that needed improving.

Adhered to company standards and compliance requirements for cleanliness. Made sure Customers were the first priority, and helped motivate fellow crewmembers to do the same. Developed strong leadership skill, being able to coach in the moment and learned positive ways to give effective feedback when going through the CT and BS program. Developed a role as a leader and Certified Trainer to ensure fellow Crewmembers followed all Cane’s Standards.

Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Worked flexible hours across night, weekend, and holiday shifts.

Acted as a team leader in group projects, delegating tasks and providing feedback. Educated staff on organizational mission and goals to help employees achieve success. Trained new employees and delegated daily tasks and responsibilities.