Marlenne Alfaro
Houston,TX
Summary
Dedicated Claims Adjuster with expertise in critical thinking, claims investigation, and customer service. Proven ability to resolve claims efficiently and provide exceptional support to clients.
Overview
11
11
years of professional experience
Work History
Bilingual Claims Adjuster
GEICO, Government Employees Insurance
Katy, TX
09.2024 - Current
- Evaluated claims to determine coverage and eligibility based on policy guidelines.
- Collaborated with insured parties to gather information and resolve outstanding issues.
- Analyzed documentation and evidence to assess damages and calculate settlement amounts.
- Communicated effectively with clients regarding claim status and next steps in the process.
- Maintained up-to-date knowledge of industry regulations and company policies affecting claims processing.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Answered customer questions regarding deductibles.
Collections Customer Service Representative
ChaseSource
Houston, TX
04.2023 - 09.2024
- Resolved customer inquiries regarding account balances and payment options.
- Facilitated payment arrangements to assist customers in managing debts effectively.
- Documented interactions accurately using CRM software for tracking customer history.
- Collaborated with team members to improve collection processes and enhance service delivery.
- Trained new staff on best practices for customer engagement and conflict resolution techniques.
Rental Assistance Associate
Community Action
Saint Paul, MN
04.2022 - 10.2022
- Developed community outreach programs to enhance engagement and resource accessibility.
- Coordinated volunteer efforts, ensuring effective communication and task delegation.
- Facilitated workshops to educate community members on available services and benefits.
- Assisted in grant writing and reporting to secure funding for various initiatives.
Human Services Representative
Hennepin County Human Services
Minneapolis, MN
01.2015 - 09.2021
- Facilitated client assessments to determine eligibility for various human services programs.
- Developed and implemented individualized service plans in collaboration with clients and support teams.
- Coordinated referrals to community resources, ensuring comprehensive support for clients' needs.
- Monitored client progress, adjusting service plans as necessary to optimize outcomes and engagement.
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Education
High School Diploma -
San Diego High School
San Diego, TX05-1999
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Claims Adjuster
GEICO, Government Employees Insurance
09.2024 - Current
Collections Customer Service Representative
ChaseSource
04.2023 - 09.2024
Rental Assistance Associate
Community Action
04.2022 - 10.2022
Human Services Representative
Hennepin County Human Services
01.2015 - 09.2021
High School Diploma -
San Diego High School