Marlenne Rodriguez
West Valley City,UT
Overview
14
14
years of professional experience
Work History
Accountant, Secretary
Utah Express Trucking
11.2021 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Courier
Fedex Express
05.2019 - 01.2021
- Delivery
- Customer Service
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
Driver
Lyft And Uber
01.2019 - 04.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Customer Service
TWW/TIREHUB
08.2016 - 03.2019
- Accounting & Finance
- Customer Development & Retention
- Cold Calling New Customers
- Creating Sales Flyers
- Shipping & Receiving
- Inventory Control
- Order Picker Certified
- Excel, Word, Office Knowledge
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Answered customers' questions and providing exceptional customer service.
- Provided outstanding customer service by addressing visitor needs promptly.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Maintained customer service standards for department and company at large.
- Strengthened client relationships through regular communication and exceptional customer service.
- Developed long-lasting client relationships by providing exceptional customer service.
- Managed high call volume while maintaining excellent customer service standards.
Brand Ambassador
Mi Preferida 104.7 FM
01.2014 - 01.2016
- Various Applications
- Promotion Model
- Photography
- Multitasking
Sales
Tito's Tires
01.2012 - 01.2016
- Customer Service
- Various Application
- Paper Work Sales
- Inventory
- House Keeping
- General Office Work
- Receiving
- Pick up & Delivery
- Tire Shop Experience
Customer Service
Cricket
01.2011 - 01.2012
- Cashier
- Sales Experience
- Customer Service
- Computer Skills
Education
Diploma -
Hunter High School
West Valley City, UT06.2012
Skills
- Bilingual English & Spanish
- Very Social
- Fast Learner
- Teamwork
- Self-motivated
- Hard Worker
- Driving with trailers
- Forklift Experience
- Advertising
- Multitasking
- Bookkeeping
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Accountant, Secretary
Utah Express Trucking
11.2021 - Current
Courier
Fedex Express
05.2019 - 01.2021
Driver
Lyft And Uber
01.2019 - 04.2019
Customer Service
TWW/TIREHUB
08.2016 - 03.2019
Brand Ambassador
Mi Preferida 104.7 FM
01.2014 - 01.2016
Sales
Tito's Tires
01.2012 - 01.2016
Customer Service
Cricket
01.2011 - 01.2012
Diploma -
Hunter High School