Marlenne Hermosillo
Watford City,North Dakota
Summary
Dedicated and empathetic professional with a strong background in customer service and child care, poised to excel as a Patient Access Services (PAS) Representative. Proven communication skills facilitate issue resolution and ensure positive experiences for all stakeholders. Committed to contributing to a healthcare team by facilitating seamless patient access while providing compassionate support. Passionate about enhancing patient interactions and fostering a welcoming environment in the healthcare setting.
Overview
4
4
years of professional experience
Work History
Assistant Teacher
Wolf Pup Daycare
10.2024 - Current
- Cleaning
- Pre-School teacher assistant
- Communication
- Planning and implementing age appropriate activities.
- Preparing and serving meals.
- Supervising and ensuring the safety of all kids.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Established positive relationships with parents through effective communication.
- Writing incident reports when a child gets hurt as well as making sure parents are aware of what happened to the child.
Barista
Wild Cow Coffee & Cream
04.2021 - 10.2024
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Cashier
- Managed incoming calls.
Education
Graduation - Nursing
Williston State College
Williston, ND05-2027
Diploma -
Watford City High School
Watford City, North Dakota01.2024
Skills
- Time Management
- Fluent in Spanish
- Critical Thinking
- Communication Skills
- Organized
- Detail Orientation
- Multitasking Abilities
- Adaptive and creative
- Team player
- Cash handling
LANGUAGE
English
Spanish
Timeline
Assistant Teacher
Wolf Pup Daycare
10.2024 - Current
Barista
Wild Cow Coffee & Cream
04.2021 - 10.2024
Graduation - Nursing
Williston State College
Diploma -
Watford City High School