Marlenys Acevedo
Hazlet,PA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Management
Edyth Couture Inc
The Bronx, NY
05.2015 - Current
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action
- Organized projects and contests to increase sales and encourage exceptional customer service
Supervisor
Gate 232 Inc
New York Mills
02.2012 - 03.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
Associate of Arts - Accounting And Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY06.2014
Skills
- Operational Oversight
- Overseeing Logistics
- Loyalty Building
- Cash Register Operations
- Managing Operations and Efficiency
- Business Management and Development
Certification
- CCMA - Certified Clinical Medical Assistant
- PT - Phlebotomy Technician
- The Fundamental of Digital Marketing
Timeline
Management
Edyth Couture Inc
05.2015 - Current
Supervisor
Gate 232 Inc
02.2012 - 03.2015
Associate of Arts - Accounting And Business Management
Borough of Manhattan Community College of The City University of New York