Marleny Guzman
Ashburn,VA
Summary
Bilingual Social Services Manager with years of case management, crisis intervention and immigration policy experience seeking a full-time leadership role.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Bilingual Advocate/Community Outreach Specialist
Safe Shores
Washington, DC
12.2022 - Current
- Improved victim support services by establishing a strong rapport and providing emotional assistance to crime victims.
- Enhanced community awareness of available resources by organizing outreach events and presentations on victim advocacy programs.
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal process.
- Developed partnerships with local agencies such as shelters, hospitals, or mental health providers to improve access to essential services for clients.
Case Management Specialist
BCFS - Health And Human Services
Washington, DC
10.2021 - 12.2022
- Manage a caseload of unaccompanied alien children (UACs) from Central America who have been released from (ORR) immigration youth shelters
- Conduct Home Studies to assess the safety and functionality of the placement, potential sponsorship of a child and ensure the best interests of each child are met once released to the specific home
- Write detailed case reports, adhering to organizational and ORR compliance, on progress of children
- Provided safety planning, crisis intervention, and case management to clients
Recruiter & HR Analyst
Blue Sky Innovative Solutions, LLC
Fully Remote
03.2021 - 03.2022
- Evaluated applicant credentials, conducted initial interviews and pre-screened assessments
- Leveraged social media platforms, online job boards to advertise open positions
- Advised managers and staff on human resources policies, procedures, programs and labor relations
- Improved organizational filing systems for confidential employee records
Mental Health Counselor
Family & Children’s Aid
Bridgeport , CT
06.2020 - 09.2021
- Provided direct therapeutic support services to children and families struggling with crisis
- Collaborated with clinician in developing, implementing and assessing behavior plans and treatment plans
- Provided parental guidance, teach strategies for helping families manage and reduce crisis
Bilingual Case Manager
Mercy Learning Center
Bridgeport , CT
08.2019 - 05.2020
- Immigration counseling, assisted with immigration needs, questions, applications, and interviews
- Assisted and advocated for students by attending appointments to hospital, attorneys office
- Lead staff, ensured operational efficiency by providing ongoing direction, development, and coaching
- Organized educational workshops which have a positive and long-term effect on the students life
Education
Bachelors - Justice Law and Administration
Western Connecticut State University
Danbury, CT 08.2013 - 05.2017
Master of Arts - Public Administration
Marist College
Queens 2018 - 2023
Skills
- Fluent and proficient in Spanish
- Effective interpersonal skills
- Multitasking and Time Management
- ADP/QuickBooks/Zoom/JobDiva/Indeed
- Salesforce/Slack/Microsoft Teams
- Microsoft Office Suite/Outlook/Google Suites
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