Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Marleny Guzman

Santa Maria,California

Summary

Store Manager with over 6 years of experience leading operations and a team of 15+ staff at Party City, excelling in strategic merchandising and customer service. Proficient in inventory management and loss prevention, achieving significant shrinkage reduction through innovative audit procedures and staff training. Passionate about creating engaging shopping experiences and fostering a positive team environment, resulting in high customer satisfaction and retention.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Experienced with patient observation and safety protocols. Utilizes effective communication to maintain calming presence and support patient well-being. Strong understanding of healthcare procedures and importance of providing continuous care.

Overview

6
6
years of professional experience

Work History

Security Guard

Allied universal Privet Security
- 10.2025
  • Monitored premises and enforced security protocols at Allied Universal, ensuring strict access control and maintaining detailed incident logs for regulatory compliance.
  • Coordinated with team members during shift changes, communicated effectively with management about security concerns, and assisted visitors with inquiries.

Store Manager

Party City
09.2018 - 10.2024
  • Led store operations and team of 15+ staff at Party City, driving sales through strategic merchandising and exceptional customer service standards.
  • Managed inventory control and loss prevention strategies, reducing shrinkage by implementing rigorous audit procedures and staff training protocols.
  • Redesigned store layout and seasonal displays, creating immersive shopping experiences that boosted customer engagement and repeat business.
  • Cultivated a positive team environment through mentorship and development programs, resulting in improved staff retention and customer satisfaction scores.
  • Optimised scheduling and payroll management while ensuring compliance with company policies and retail regulations across all store operations.
  • Orchestrated operational excellence for Party City, developing loss prevention strategies that measurably reduced shrinkage while maintaining exceptional customer service standards.

Education

High school diploma - undefined

Delta High school
Orcutt, CA
12.2019

Skills

  • Inventory Management
  • Visual Merchandising
  • Team Leadership
  • Customer Engagement
  • Operational Strategy
  • Loss Prevention
  • Staff Development
  • Security guard license
  • Patrol operations
  • Conflict de-escalation
  • Visitor tracking
  • Stress tolerance
  • Patient communication
  • Nursing support
  • Fall prevention
  • Continuous observation
  • Safety awareness

LANGUAGES

Spanish - Highly proficient
English - Highly proficient

Timeline

Store Manager

Party City
09.2018 - 10.2024

Security Guard

Allied universal Privet Security
- 10.2025

High school diploma - undefined

Delta High school
Marleny Guzman