Marleny Luciano
Bronx,NY
Summary
Detail-oriented healthcare administrative professional with over 8 years of experience in enhancing healthcare operations, medical coordination, office administration, and client services. Expertise includes medical documentation management, appointment coordination, data tracking, records administration, and fostering collaboration across cross-functional teams. Proficient in Microsoft Office Suite, MEDENT, and UC Portal, with a strong reputation for organizational skills, professionalism, and meticulous attention to detail. Bilingual in English and Spanish, recognized for effectively managing multiple priorities in fast-paced environments while consistently delivering exceptional service and maintaining attention to detail.
Overview
10
10
years of professional experience
Work History
Medical Coordinator
Cayuga Centers
New York, NY
11.2023 - Current
- Manage medical documentation and portal records for multiple cases, ensuring accuracy, completeness, and timely submission.
- Coordinate specialist appointments and prepare comprehensive medical packets for provider visits.
- Track laboratory results, including TB and non-TB testing, and maintain up-to-date patient records.
- Obtain and upload hospital, urgent care, emergency room, and specialist documentation within established timelines.
- Maintain critical tracking spreadsheets for caseload management, discharges, specialist referrals, and healthcare utilization.
- Collaborate with healthcare providers and interdisciplinary teams during departmental rounds and case reviews.
- Support regulatory compliance through accurate documentation and record management.
Administrative Secretary
Cayuga Centers
New York, NY
08.2021 - 11.2023
- Managed scheduling, correspondence, and documentation to support executive leadership and diverse program departments.
- Managed office supply procurement, inventory tracking, and vendor purchases.
- Managed visitor logs and coordinated communication between departments to support efficient operational workflows.
- Monitored and assessed office conditions to guarantee compliance with established agency standards and enhance operational efficiency.
- Supported staff onboarding initiatives and executed various administrative projects to streamline operations.
- Contributed to team success by supporting operational improvements and staff development initiatives.
Teacher Assistant/ Skills Trainer
Cayuga Centers
New York, NY
12.2018 - 07.2021
- Facilitated supportive programs aimed at enhancing educational, social, and personal development for youth via interactive individual and group engagements.
- Facilitated interactive workshops and training sessions focused on essential life skills, including communication, self-advocacy, problem-solving, and fostering independence.
- Delivered targeted instruction in both individual and group settings to promote participation and support developmental achievements.
- Ensured accuracy of documentation, progress records, and reports to facilitate effective communication and program objectives.
- Collaborated with faculty, clinicians, and multidisciplinary teams to evaluate performance and support student growth and well-being.
- Supported educational effectiveness through meticulous lesson preparation, accurate recordkeeping, and efficient classroom management.
- Tracked participant progress and reported outcomes to foster continuous improvement in program effectiveness.
Success Mentor /Facilitator
Children’s Aid Society
The Bronx, NY
10.2017 - 12.2018
- Guided students in navigating academic challenges and personal growth initiatives.
- Promoted student engagement and resilience through supportive relationship-building initiatives.
- Tracked participant advancements and disseminated findings to program staff to support informed strategic choices.
College Assistant/ CLIP Program
Bronx Community College
The Bronx, NY
03.2016 - 08.2017
- Assisted students throughout the registration and enrollment process for the CUNY Language Immersion Program.
- Maintained student records and entered demographic data with a high degree of accuracy.
- Conducted outreach calls and provided administrative support to students and staff.
- Managed incoming communications and directed inquiries to appropriate departments.
Education
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY06-2026
Associate of Applied Science - Liberal Arts and Sciences
Bronx Community College
Bronx, NY05-2017
Skills
- Patient Care Coordination
- HIPAA compliance
- Medical Records Management (EHR/EMR)
- Patient confidentiality
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Communication & Customer Service
- Multidisciplinary team collaboration
- Administrative Support
- Calendar & Office Management
- Adaptability and flexibility
- English & Spanish Fluency
Timeline
Medical Coordinator
Cayuga Centers
11.2023 - Current
Administrative Secretary
Cayuga Centers
08.2021 - 11.2023
Teacher Assistant/ Skills Trainer
Cayuga Centers
12.2018 - 07.2021
Success Mentor /Facilitator
Children’s Aid Society
10.2017 - 12.2018
College Assistant/ CLIP Program
Bronx Community College
03.2016 - 08.2017
Associate of Applied Science - Liberal Arts and Sciences
Bronx Community College
Bachelor of Science - Health Services Administration
Lehman College