Marleny Perez
Ossining,NY
Summary
Accomplished bilingual Senior Patient Service Trainer, Medical coding coordinator professional with years of experience in patient service, revenue cycle, operations, & organizational development. Seeking for a new opportunity.
Overview
17
17
years of professional experience
Work History
Sr. PSR Trainer, Medical Coding Coordinator
Open Door Family Medical Centers
Ossining, NY
03.2022 - Current
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve SMART goals
- Worked closely with managers and employees by helping with empowering front desk and improve revenue.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Collaborated with other department analysts to streamline tasks and duties in effort to improve overall efficiency.
- Communicated revenue cycle information to non-technical audiences in easily-understood terms.
- Executed billing tasks and recorded information in company databases.
- Created improved filing system to maintain secure client data.
- Generated and submitted invoices for service contracts
Sr. Patient Service Trainer
Open Door Family Medical Centers
Ossining, NY
03.2018 - 02.2019
- Worked closely with guests, managers and employees by helping with empowering front desk staff and improve revenue.
- Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve SMART goals.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
Patient Service Trainer
Open Door Family Medical Centers
Ossining, NY
03.2017 - 02.2018
- Managed and communicated up and down organization to collaborate, solve problems and assist company to achieve SMART goals..
- Identified key areas that could use improvement and implemented new processes, which increased efficiency.
- Train and empower Patients Service Representatives to follow standardized appointment booking rules.
- Full fill 100% patient visit rate by ensuring excellent customer service, decrease no show rate and provider outstanding flow at the front desk
Patient Services Coordinator
Open Door Family Medical Centers
Ossining, NY
03.2014 - 02.2017
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Senior Patient Service Representative
Open Door Family Medical Centers
Ossining, NY
03.2011 - 02.2014
- Took copayments and compiled daily financial records.
- Reconciled daily deposits each day.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Reviewed and corrected claim errors to facilitate smooth processing.
Patient Service Representative
Open Door Family Medical Centers
Ossining, NY
03.2010 - 02.2011
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used eClincialworks to schedule appointments.
- Followed document protocols to safeguard confidentiality of patient records.
Dietary Aide
Victoria Home
Ossining, NY
03.2002 - 03.2010
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Education
No Degree - Early Childhood Education
Westchester Community College
Valhalla, NYHigh School Diploma -
Ossining High School
Ossining, NY06.2005
Skills
- Training Program Design
- Data Entry
- Employee Interviewing
- Clerical Functions
- Attention to Detail
- Program Monitoring and Tracking
- Microsoft Office
- Demographics Information
- Patient Information Verification
- Microsoft Excel
- Caring and Empathetic
- Trainer coaching
Timeline
Sr. PSR Trainer, Medical Coding Coordinator
Open Door Family Medical Centers
03.2022 - Current
Sr. Patient Service Trainer
Open Door Family Medical Centers
03.2018 - 02.2019
Patient Service Trainer
Open Door Family Medical Centers
03.2017 - 02.2018
Patient Services Coordinator
Open Door Family Medical Centers
03.2014 - 02.2017
Senior Patient Service Representative
Open Door Family Medical Centers
03.2011 - 02.2014
Patient Service Representative
Open Door Family Medical Centers
03.2010 - 02.2011
Dietary Aide
Victoria Home
03.2002 - 03.2010
No Degree - Early Childhood Education
Westchester Community College
High School Diploma -
Ossining High School
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