Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlex Banag

Vallejo,CA

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

11
11
years of professional experience

Work History

Shift Leader

Walgreens
San Francisco, California
06.2023 - 04.2026
  • Supervised daily store operations and managed team schedules effectively.
  • Trained new employees on customer service and store policies consistently.
  • Ensured inventory accuracy through regular stock checks and organization.
  • Assisted customers with inquiries, resolving concerns promptly and professionally.
  • Monitored cash register operations, ensuring compliance with company procedures.
  • Supervised and led employees to maintain productivity and customer service levels.

Customer Service Associate

Walgreens
03.2016 - 07.2023
  • Assisted customers with product inquiries and service requests.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained store cleanliness and organized merchandise displays.
  • Collaborated with team members to enhance customer experience.
  • Resolved customer complaints with empathy and effective solutions.
  • Excelled in exceeding daily credit card application goals.

Sandwich Maker

Andersen Bakery Inc.
San Francisco, CA
05.2015 - 03.2016
  • Prepared fresh sandwiches using high-quality ingredients and consistent techniques.
  • Delivered exceptional customer service by taking orders accurately and promptly.
  • Maintained cleanliness and organization in workstations to ensure food safety standards.
  • Adapted quickly to changing menu items and customer preferences during peak hours.
  • Monitored inventory levels of ingredients and communicated needs to management promptly.

Education

Holy Child Academy
Pampanga, Philippines

Some College (No Degree) - Information Technology

Centro Escolar University
Bulacan, Philippines

Computer Hardware Servicing

Technical Education And Skill Development Authority
Bulacan, Philippines

Electrical Installation And Maintenance NC II

Technical Education And Skill Development Authority
Bulacan, Philippines

Skills

  • Team supervision
  • Employee training
  • Inventory management
  • Cash register operations
  • Sales strategies
  • Policy and procedure enforcement
  • Work assignment
  • Shift checklists
  • Problem solving

Timeline

Shift Leader

Walgreens
06.2023 - 04.2026

Customer Service Associate

Walgreens
03.2016 - 07.2023

Sandwich Maker

Andersen Bakery Inc.
05.2015 - 03.2016

Holy Child Academy

Some College (No Degree) - Information Technology

Centro Escolar University

Computer Hardware Servicing

Technical Education And Skill Development Authority

Electrical Installation And Maintenance NC II

Technical Education And Skill Development Authority
Marlex Banag