People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
11
11
years of professional experience
Work History
Shift Leader
Walgreens
San Francisco, California
06.2023 - 04.2026
Supervised daily store operations and managed team schedules effectively.
Trained new employees on customer service and store policies consistently.
Ensured inventory accuracy through regular stock checks and organization.
Assisted customers with inquiries, resolving concerns promptly and professionally.
Monitored cash register operations, ensuring compliance with company procedures.
Supervised and led employees to maintain productivity and customer service levels.
Customer Service Associate
Walgreens
03.2016 - 07.2023
Assisted customers with product inquiries and service requests.
Processed transactions efficiently using point-of-sale systems.
Maintained store cleanliness and organized merchandise displays.
Collaborated with team members to enhance customer experience.
Resolved customer complaints with empathy and effective solutions.
Excelled in exceeding daily credit card application goals.
Sandwich Maker
Andersen Bakery Inc.
San Francisco, CA
05.2015 - 03.2016
Prepared fresh sandwiches using high-quality ingredients and consistent techniques.
Delivered exceptional customer service by taking orders accurately and promptly.
Maintained cleanliness and organization in workstations to ensure food safety standards.
Adapted quickly to changing menu items and customer preferences during peak hours.
Monitored inventory levels of ingredients and communicated needs to management promptly.
Education
Holy Child Academy
Pampanga, Philippines
Some College (No Degree) - Information Technology
Centro Escolar University
Bulacan, Philippines
Computer Hardware Servicing
Technical Education And Skill Development Authority
Bulacan, Philippines
Electrical Installation And Maintenance NC II
Technical Education And Skill Development Authority
Bulacan, Philippines
Skills
Team supervision
Employee training
Inventory management
Cash register operations
Sales strategies
Policy and procedure enforcement
Work assignment
Shift checklists
Problem solving
Timeline
Shift Leader
Walgreens
06.2023 - 04.2026
Customer Service Associate
Walgreens
03.2016 - 07.2023
Sandwich Maker
Andersen Bakery Inc.
05.2015 - 03.2016
Holy Child Academy
Some College (No Degree) - Information Technology
Centro Escolar University
Computer Hardware Servicing
Technical Education And Skill Development Authority
Electrical Installation And Maintenance NC II
Technical Education And Skill Development Authority