Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marley Hattori

Maple Valley

Summary

Dynamic Assistant Manager at Zumiez for 2 years and Barista with a proven track record at Cafe Elite, excelling in customer service and sales expertise. Spearheaded employee training, enhancing team leadership and workflow management. Demonstrated hospitality service expertise by maintaining high standards in fast-paced environments. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Cafe Elite
Covington
09.2024 - Current
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Assistant Manager

Zumiez
Tukwila
12.2020 - 07.2023
  • Communicated regularly with customers to gain insights into their needs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Created reports on sales trends, inventory levels, and financial data.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Certified Nursing Assistant and Phlebotomist - Nursing Assistant And Phelbotomy

Green River Community College
Auburn, WA

Skills

  • Employee training
  • Customer service
  • Hospitality service expertise
  • Team leadership
  • Workflow management
  • Sales expertise

Certification

  • Certified Nursing Assistant 2024
  • Licensed Phlebotomist 2024
  • Food Handlers Permit Expires in September 2025
  • CPR Certified 2023

Timeline

Barista

Cafe Elite
09.2024 - Current

Assistant Manager

Zumiez
12.2020 - 07.2023

Certified Nursing Assistant and Phlebotomist - Nursing Assistant And Phelbotomy

Green River Community College

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Marley Hattori