Marley Pinkham
Katy
Summary
Detail-oriented professional with a background in customer service, front-end supervision, and administrative coordination. Skilled in managing priorities, effective communication, and problem-solving in fast-paced environments. Experienced in scheduling, calendar management, and handling confidential information. Ready to leverage organizational and administrative expertise in a Virtual Assistant role.
Overview
12
12
years of professional experience
Work History
Cashier Supervisor
Kroger
Houston, TX
02.2024 - Current
- Managed daily front-end operations, ensuring exceptional customer service in a fast-paced environment.
- Assist customers and team members with transaction issues, questions, and problem resolution.
- Troubleshoot self-checkout and register-related issues, escalating technical concerns when needed.
- manage multiple priorities while maintaining accuracy, organization, and efficient workflow.
- Communicate with leadership and team members to address concerns and support smooth operations.
Household Manager
Self-employeed
Katy, TX
01.2015 - Current
- Managed daily schedules, appointments, and household responsibilities, ensuring seamless execution of tasks despite multiple priorities and deadlines.
- Scheduled appointments, coordinated communications, and maintained important records and documentation.
- Organized family calendars, reminders, and task lists to ensure responsibilities were completed efficiently.
- Managed household budgeting, expense tracking, and purchasing decisions with attention to detail.
- Handled confidential personal information while maintaining organization, reliability, and discretion.
- Independently researched, planned, and coordinated tasks while adapting to changing needs and priorities.
Phlebotomist
DOCS
Houston, TX
12.2023 - 06.2025
- Executed venipuncture and capillary blood collection, adhering to safety and infection control protocols to ensure patient safety.
- Verified patient information, prepared specimens, and ensured accurate labeling and documentation, contributing to efficient sample processing.
- Assisted with patient intake, answered questions, and provided compassionate, professional support throughout the collection process.
- Maintained confidential patient records and managed sensitive information with discretion to uphold patient trust and privacy.
- Supported daily clinical operations by preparing work areas, organizing supplies, and following quality and safety standards.
Head Hostess
Sauced Wing Bar
Boerne, TX
10.2022 - 07.2023
- Managed reservations, answered incoming phone calls, and processed takeout orders with accuracy and professionalism.
- Coordinated guest seating and communicated with staff to facilitate smooth daily operations in a fast-paced environment.
- Provided exceptional customer service by resolving questions and maintaining a welcoming, organized atmosphere.
- Balanced multiple responsibilities while prioritizing tasks and maintaining attention to detail during peak business hours.
- Maintained clear communication with guests and team members to enhance service efficiency and ensure a positive customer experience.
Education
High School Diploma -
Bandera High School
Bandera, TXNational Healthcare Certification Organization - Phlebotomy
Phlebotomy School
San Antonio, TX06-2023
Skills
- Customer Service
- Administrative Support
- Scheduling & Appointment Coordination
- Calendar Management
- Data Entry
- Microsoft Office
- Google Workspace
- Time Management
- Organization
- Problem Solving
- Attention to Detail
- Written & Verbal Communication
Timeline
Cashier Supervisor
Kroger
02.2024 - Current
Phlebotomist
DOCS
12.2023 - 06.2025
Head Hostess
Sauced Wing Bar
10.2022 - 07.2023
Household Manager
Self-employeed
01.2015 - Current
High School Diploma -
Bandera High School
National Healthcare Certification Organization - Phlebotomy
Phlebotomy School