Marli Chrispen
Pflugerville,TX
Summary
Well-trained compliance specialist with exemplary skills. Successful worker with several years of experience in management, hospitality, sales, and in solving problems. Known for accuracy and efficient work.
Overview
8
8
years of professional experience
Work History
Owner / Cleaning Professional
Lone Star Clean Fiend's
Austin, United States
07.2024 - Current
- Manage cleaning operations, ensuring client satisfaction and efficient service delivery.
- Improve turnaround times for Airbnb properties through process optimization.
- Ensure quality control via regular inspections and feedback analysis.
- Build a loyal customer base with consistent and reliable service.
- Efficiently manage multiple projects with effective time management skills.
- Streamlined cleaning protocols, achieving noticeable improvements in service delivery and enhancing client satisfaction.
Professional Cleaner, Inspector & Trainer (Airbnb & Residential)
Maid Tidy / ATX Maid Clean
Austin, United States
12.2023 - 07.2025
- Train and mentor cleaning staff to maintain high standards and enhance team morale.
- Inspect properties to ensure compliance with company standards, preparing Airbnb for guest arrivals.
- Analyze and improve cleaning processes to increase efficiency and reduce turnaround times.
- Perform laundry duties, including offsite laundry management when necessary.
- Ensure thorough cleaning of residential and business properties within designated timeframes.
- Maintained cleanliness standards by following detailed cleaning checklists daily.
- Trained new team members on proper cleaning techniques and safety protocols.
- Inspected completed work to ensure compliance with quality standards before client approval.
- Managed time effectively to complete tasks within scheduled shifts efficiently.
- Changed linens on beds when requested by client or hotel staff.
- Sanitized high-touch surfaces such as door handles and light switches.
AGM / Operations Manager / FOM
Holiday Inn Express and Suites
Lakeway, United States
09.2024 - 11.2024
- Managed front desk operations, enhancing guest satisfaction through efficient service.
- Created weekly schedules for Front Desk and Housekeeping departments, optimizing staff allocation.
- Resolved guest complaints promptly, maintaining high customer service standards.
- Collaborated across departments to ensure seamless hotel operations and exceptional guest experiences.
- Monitored and improved inventory management for gift shop and breakfast area weekly.
Certification Specialist / Property Manager
Evergreen Management
Spearfish, United States
11.2021 - 10.2023
- Managed lease renewals for 500+ tenants, enhancing retention and occupancy rates.
- Optimized marketing and leasing processes to improve tenant acquisition.
- Conducted resident eligibility checks and performed accurate rent calculations to ensure compliance with regulations.
- Coordinated regular inspections and maintained organized tenant file system for all of my tenants and properties.
- Developed and maintained accurate records of certifications and compliance documents.
- Reviewed applications for certification eligibility and processed approvals efficiently.
- Worked with external audit professionals and prepared documentation of process evaluations.
Sales & Event Manager / FOM
Comfort Inn of the Black Hills
Deadwood, United States
01.2020 - 11.2021
- Managed group bookings, enhancing guest satisfaction and driving revenue growth.
- Collaborated across departments to ensure seamless operations and high-quality service delivery.
- Oversaw daily operations, supporting Front Desk and Bar shifts as needed.
- Maintained accurate sales records and coordinated events with room blocks of 5 or more.
- Hired and trained staff in all departments, including Front Desk and Housekeeping.
- Oversaw setup and breakdown of events, ensuring compliance with safety standards.
FOM / Housekeeper
DoubleTree by Hilton / Cadillac Jacks
Deadwood, United States
06.2018 - 01.2020
- Managed front office operations, enhancing guest satisfaction through efficient check-ins and comprehensive staff training.
- Directed housekeeping to uphold high standards of room readiness and cleanliness, improving guest experiences.
- Implemented customer service training programs, boosting team efficiency and morale while aligning with service excellence.
- Resolved guest issues promptly, significantly reducing complaint rates and enhancing overall service quality.
- Developed recognition programs and mentorship initiatives, fostering positive work environment and improving employee engagement.
- Cleaned guest rooms to maintain high hospitality standards.
- Assisted in training new staff on cleaning protocols and procedures.
- Managed front office operations and ensured smooth guest check-in procedures.
- Supervised front desk staff and provided training on customer service standards.
- Coordinated reservations and maintained accurate booking records using hotel management software.
- Organized staff schedules to optimize coverage during peak check-in and check-out times.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Education
Bachelors of Applied Science - Tourism and Hospitality Management
Black Hills State University
SpearfishSkills
- Hotel Management
- Property Management
- Payroll
- Bookkeeping
- QuickBooks
- MS Office
- Customer Service
- Sales
- Marketing
- Event Planning
- Compliance
- HUD
- Accounting
- Leadership
- Strategic Planning
- Networking
- Conflict Resolution
- Data entry
- Quality control
- Staff training
- Operations management
- Problem solving
- Effective communication
- Attention to detail
- Cash flow optimization
- Human resource management
Accomplishments
- AIPAC Convention, Washington, DC, United States, 2016, Had the opportunity to meet Hillary Clinton, Joe Biden, and Donald Trump when Clinton and Trump were still competing for President and Biden was Vice President.
- Governor's Conference, Pierre, SD, United States, 2015-2017, Each day had different events and set up instructions including setting up for the Gala.
- Class CEO in Small Business Management, Rapid City, SD, United States, 2016, Core Curriculum at the Rapid City, SD University.
- PAID INTERNSHIP - Sales Representative, First Gold Hotel, Deadwood, SD, United States, 01/01/16, 12/01/16, Started as Internship, Ended as a Full time position with promotion in between as a Sales Representative for First Gold Hotel and Casino.
References
- Donnie Buntyn, ATX Maid Clean / Lone Star Clean Fiends, donnie.buntyn@gmail.com, (737) 308-4378
- Teri Piston, ATX Maid Clean, (737) 224-1973
- Amore Hamilton, Former boss at Comfort Inn - currently at Super 8, (605) 578-2535
- Elaine Robataille, Evergreen Management, erobataille@4-evergreen.net, (605) 642-0619
Timeline
AGM / Operations Manager / FOM
Holiday Inn Express and Suites
09.2024 - 11.2024
Owner / Cleaning Professional
Lone Star Clean Fiend's
07.2024 - Current
Professional Cleaner, Inspector & Trainer (Airbnb & Residential)
Maid Tidy / ATX Maid Clean
12.2023 - 07.2025
Certification Specialist / Property Manager
Evergreen Management
11.2021 - 10.2023
Sales & Event Manager / FOM
Comfort Inn of the Black Hills
01.2020 - 11.2021
FOM / Housekeeper
DoubleTree by Hilton / Cadillac Jacks
06.2018 - 01.2020
Bachelors of Applied Science - Tourism and Hospitality Management
Black Hills State University