Marlin Angulo
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Childcare
Self Employed Web
Tucson, AZ
09.2019 - Current
- Maintained safe, healthy, and comfortable childcare environment.
- Care for children and their needs
CSR
Citibank
Tucson, AZ
09.2016 - 08.2019
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Worked with dual screens
Customer Service Representative
Checksmart Financial
Tucson, AZ
08.2014 - 05.2016
- Adhered to security protocols while handling large sums of money.
- Utilized problem solving skills to resolve customer issues quickly and effectively.
- Assisted customers with check cashing, bill payment, and money orders.
Education
Business
Pima Community College
Tucson, AZ01-2014
High School Diploma -
Tucson Magnet High School
Tucson, AZ05-2012
Skills
- Customer Service
- Communication
- Planning
- Teamwork and Collaboration
- Problem-Solving
- Dependable and Responsible
- Active Listening
- Task Prioritization
Timeline
Childcare
Self Employed Web
09.2019 - Current
CSR
Citibank
09.2016 - 08.2019
Customer Service Representative
Checksmart Financial
08.2014 - 05.2016
Business
Pima Community College
High School Diploma -
Tucson Magnet High School