Marlina Baltazar
San Antonio
Summary
Hardworking medical professional with customer service, multitasking, and time management abilities. Devoted to giving every patient a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
Volunteer- Wilford Hall Ambulatory Surgical Center
Lackland AFB San Antonio
06.2026 - Current
- Collect blood samples from patients using established protocols.
- Prepared blood samples for laboratory analysis and testing.
- Educated patients on the blood draw process to reduce anxiety.
- Performed venipuncture and skin puncture on patients of all ages.
- Labeled specimen containers with patient information accurately and legibly.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained accurate records of patient information and sample collection.
- Ensured compliance with safety and infection control procedures.
Certified Medical Assistant
Restore Primary Care & Behavioral Health
San Antonio
03.2026 - 05.2026
- Administered medications and vaccinations per physician's orders.
- Provided patient care by taking vital signs, performing phlebotomy, and conducting vision screening & drug screening tests.
- Maintained accurate medical records using electronic health record systems.
- Managed front desk operations, including answering phones, scheduling patient appointments, and processing check-in and check-out procedures, ensuring smooth patient flow.
- Externship site for completion of Medical Assistant Certification
Human Resources Specialist
NEISD
San Antonio
08.2022 - 03.2024
- Reviewed applications and qualifications, scheduled fingerprints and background checks to ensure compliance and facilitate timely onboarding of new employees.
- Provided information and support to incoming employees via phone and email, facilitating a seamless onboarding experience and integration into the company.
- Assisted team with administrative tasks to streamline operations and enhance organizational efficiency.
Customer Service Representative
Southwest Airlines
San Antonio
11.2021 - 05.2022
- Answered incoming calls and assisted customers with travel reservations, modifications, cancellations, and reaccommodations.
- Assisted passengers with flight reservations and changes efficiently.
- Resolved customer inquiries and complaints with professionalism and care.
- Provided detailed information about flight schedules and services available.
Warehouse Clerk
Capstone Logistics, LLC
San Antonio
12.2020 - 08.2021
- Processed driver payments for warehouse services, entered truck load appointments, printed payment receipts, monitored radio for updates, and delivered excellent customer service.
Transportation Clerk
SYGMA Network
San Antonio
05.2019 - 08.2019
- Handled clerical duties in the Transportation department, including answering telephones, assigning tractors to drivers, and organizing incoming freight paperwork.
Medical Case Specialist II, Mentor
QTC Medical Services
San Antonio
09.2016 - 05.2019
- Triage daily download of referrals and allocate worksheets to corresponding conditions identified by Veteran's Administration, enhancing case management efficiency.
- Verify assignment of appropriate CPT and CLIN codes for each case, ensuring accuracy and compliance with regulatory standards.
- Schedule appointments and necessary diagnostic testing for examinees including follow-up appointments as well as assist in rescheduling appointments as needed.
- Ensure all examinees and providers receive necessary documentation and medical records, facilitating timely access to care.
- Confirm consultative reports and diagnostic test results were received in a timely manner.
- Meet or exceed contract timeliness guidelines in both the scheduling and case management systems.
- Provided mentorship to new hires to ensure effective performance in their roles.
- Answer phones from the automated call distribution system.
- Executed additional tasks and projects specified by the supervisor.
Hospital Corpsman
U. S. Navy
Quantico
11.2003 - 11.2007
- Provided basic nursing care for military patients and their families, including taking and recording vital signs and performing venipuncture and IV insertions.
- Exercised quick decision-making skills in high-pressure situations to ensure timely patient care.
- Entered data for over 2000 candidates into CHCS, scheduled patient appointments, answered telephones, and managed medical records to support efficient clinic operations.
- Maintained cleanliness of patient areas and treatment rooms to promote a safe and hygienic environment for patient care.
Education
Certified Medical Assistant -
Cal Regional San Antonio
San Antonio, TXHospital Corpsman - US Navy Training Program
US Navy Corps School
Great Lakes, ILDiploma - High School Diploma
James Madison High School
San Antonio, TXSkills
- Phlebotomy/Venipuncture
- Collecting samples for laboratory testing
- Patient care
- Wound care
- Suturing
- EKG
- Immunizations
- CPT coding experience
- ICD coding
- Medical Terminology
- EMR Systems
- EClinicalWorks
- Managing patient records
- Computer navigation & operation
- Basic math
- Assisting with diagnostic tests and procedures
- Time management
- Referral coordination
- Vital signs
- Immunizations
Certification
- Certified Phlebotomy Technician (CPT)
- Certified Medical Assistant (CMA)
- BLS Certification
- Driver's License
Timeline
Phlebotomy Technician
Volunteer- Wilford Hall Ambulatory Surgical Center
06.2026 - Current
Certified Medical Assistant
Restore Primary Care & Behavioral Health
03.2026 - 05.2026
Human Resources Specialist
NEISD
08.2022 - 03.2024
Customer Service Representative
Southwest Airlines
11.2021 - 05.2022
Warehouse Clerk
Capstone Logistics, LLC
12.2020 - 08.2021
Transportation Clerk
SYGMA Network
05.2019 - 08.2019
Medical Case Specialist II, Mentor
QTC Medical Services
09.2016 - 05.2019
Hospital Corpsman
U. S. Navy
11.2003 - 11.2007
Certified Medical Assistant -
Cal Regional San Antonio
Hospital Corpsman - US Navy Training Program
US Navy Corps School
Diploma - High School Diploma
James Madison High School