MARLINE CLARK
Highland,CA
Summary
Dynamic retail leader with extensive expertise in operations, including payroll management, staff training, and customer satisfaction. Proven track record of guiding teams to elevate store performance and execute strategic initiatives that drive growth. Strong leadership and problem-solving abilities consistently contribute to increased sales and enhanced operational efficiency. Committed to fostering a collaborative environment that empowers employees and maximizes customer engagement.
Overview
14
14
years of professional experience
Work History
Store Director
Sephora
Upland, CA
09.2023 - 09.2025
- Led store operations to exceed sales targets through effective team management and strategic planning.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for optimal results.
- Fostered a positive customer experience by implementing initiatives focused on service excellence and product knowledge.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Administered payroll processes for all employees to maintain adherence to company policies and financial constraints.
Store Manager
Quay Australia
Rancho Cucamonga, CA
02.2023 - 09.2023
- Led daily store operations, ensuring optimal inventory management and customer service excellence.
- Developed and implemented training programs for staff, fostering skill enhancement and team cohesion.
- Analyzed sales trends to drive product selection and promotional strategies, increasing store profitability.
- Streamlined operational processes to enhance efficiency, resulting in improved workflow and reduced costs.
- Managed payroll through effective scheduling and analyzing business trends.
Store Manager
Morphe Brushes & Cosmetics
Rancho Cucamonga, CA
10.2018 - 02.2023
- Drive sales to meet or exceed targets and financial goals
- Strong execution of promotions and launches to exceed sales targeted goals
- Helped develop company best practices to drive sales and elevate customer experience
- Manage payroll through effective scheduling
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff to enhance product knowledge and sales techniques.
Beauty Manager
JC Penney -Redlands
Redlands, CA
02.2012 - 10.2018
- Lead a successful team with positive sales growth over plan and comp sales by providing consistent coaching, feedback, and leadership
- Review and analyze report's daily to measure sales, client experience, operational processes and set focus for the day
- Lead inventory yearly to reduce shrinkage and analyze opportunities with product loss
- Perform daily clerical duties and back office work to ensure the business runs to full potential, and stays organized
- Sourced, recruited and hired top talent to train and develop
- Promoted high level talent to multiple stores throughout the company
- Managed payroll through effective scheduling
- Implemented innovative programs to increase employee loyalty and reduce turnover
Skills
- Staff training/development
- Customer service-oriented
- Leadership
- Critical Thinking and Problem Solving
- Time Management
- Accounting and finance reporting
- Budget administration
- Relationship building and management
Affiliations
Four consecutive years of leading the number one store in the company with a record breaking year in 2014 achieving the largest sales volume in the company.
Developed best practices that were rolled out company wide such as "The Buddy Program" and "Talk to Two".
District Training Manager and a member of the Star Council.
In 2016 and 2018 was recognized and awarded with our Warrior coin, the highest recognition in the company.
I was one of two selected to represent Sephora Inside JC Penney as a Country, atttending the Global Director Conference 2018 in Dubai.
Timeline
Store Director
Sephora
09.2023 - 09.2025
Store Manager
Quay Australia
02.2023 - 09.2023
Store Manager
Morphe Brushes & Cosmetics
10.2018 - 02.2023
Beauty Manager
JC Penney -Redlands
02.2012 - 10.2018
References
References Laura Guerrero (562) 688-7728 Jillian Pfeiffer (559) 797-5496 Danielle Alvino (909) 553-9166