Marline Mukanire
Fairfax,VA
Overview
4
4
years of professional experience
Work History
Customer Service Expert
Marriott
Tysons Corner, VA
01.2023 - 05.2023
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered constant flow of customer calls with minimal wait times.
- Boosted sales revenue by skillfully promoting diverse service options.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Loss Prevention Manager
Walmart
Tysons Corner, VA
02.2021 - 03.2022
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Monitored paperwork procedures to prevent error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Loss Prevention Associate
Walmart
Washington, DC
04.2019 - 02.2021
- Consulted with store managers on bases to perform loss investigations.
- Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
- Completed loss control surveys for underwriting information and evaluation.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
Education
Associate Degree - Public Law
Catholic University of Bukavu
Congo 10.2009
Skills
- Microsoft Office
- Financial Documentation
- Customer Service and Assistance
- Customer Data Confidentiality
Languages
French, Swahili, and English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Customer Service Expert
Marriott
01.2023 - 05.2023
Loss Prevention Manager
Walmart
02.2021 - 03.2022
Loss Prevention Associate
Walmart
04.2019 - 02.2021
Associate Degree - Public Law
Catholic University of Bukavu