Summary
Overview
Work History
Education
Skills
Timeline
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Marlini Mesui

Oakland,CA

Summary

Customer-focused professional with experience in hotess and front desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.

Overview

9
9
years of professional experience

Work History

Caregiver

Homecare California
Atherton, California
01.2022 - Current
  • Followed safe lifting and transferring techniques to transport residents.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Followed care plan and directions to administer medications.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.

Airport Customer Service Agent

Alaska Airlines
Salt Lake City, Utah
01.2020 - 12.2022
  • Took reservations from patrons by phone or online.
  • Coordinated with airlines regarding flight schedules and other travel-related issues.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Customer Service

In N Out
Oakland, California
01.2016 - 01.2020
  • Completed training courses on customer service techniques.
  • Greeted visitors and provided customer service assistance.
  • Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.

Education

High School Diploma -

Merritt College
Oakland, CA

Skills

  • Medication coordination
  • Documentation
  • Compassionate client care
  • State regulations
  • Team collaboration
  • Customer relationship management
  • Multi-line phone talent
  • Multi-task management

Timeline

Caregiver

Homecare California
01.2022 - Current

Airport Customer Service Agent

Alaska Airlines
01.2020 - 12.2022

Customer Service

In N Out
01.2016 - 01.2020

High School Diploma -

Merritt College
Marlini Mesui