Marlisa Heusel
Houston,TX
Summary
Hard working and compassionate.
Flexible
Passionate about delivering excellent customer Service.
Dependable
Overview
4
4
years of professional experience
Work History
Supervisor
Alamo Thrift Stores
Pasadena, Texas
08.2022 - Current
- Direct and supervise team of Cashiers.
- Help implement operational policies and procedures to ensure efficiency and accuracy of workflow.
- Help Oversee daily Operations of Store.
- Help cashiers with putting New Merchandise onto Sales Floor.
- Communicate with Customers to help resolve Issues and Help Build solutions. Along with Build strong Relationships with The Customers.
- Handle Morning and Night Paper Work.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
Team Leader
Houston Interactive Aquarium
Humble, Texas
06.2021 - 07.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted group trainings on new processes and procedures.
- Help Monitor daily workflow to ensure adherence to established policies.
- Participated in regular meetings with other leadership to provide updates on teams progress.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards.
- Assigned projects and distributed tasks to team members.
- Maintained daily inventory to facilitate successful material distribution.
- Prepared Daily Diets and took Daily weights.
- Help train and Care for Birds
Education
GED -
Cotopaxi High
Cotopaxi, CO08-2004
Skills
- Customer Service
- Staff Management
- Processes and procedures
- Time Management
- Communication
- Leadership
- Problem solving
- Attention to Detail
Timeline
Supervisor
Alamo Thrift Stores
08.2022 - Current
Team Leader
Houston Interactive Aquarium
06.2021 - 07.2022
GED -
Cotopaxi High