MARLLORIT SAMAYOA
Costa Mesa,CA
Summary
Hospitality leader with extensive experience in Rooms Operations and Housekeeping management. Achieved significant improvements in Leadership Index and Associate Engagement scores, highlighting a commitment to operational excellence and team development.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Rooms Operations Manager
Westin South Coast Plaza
Costa Mesa, US
01.2024 - Current
- Resolved customer issues promptly, achieving high satisfaction ratings.
- Recruited, coached, and developed high-performing team members.
- Monitored customer feedback, implementing targeted service improvements to enhance guest experience.
- Guided employees through complex issues and escalated complaints.
- Established and enforced policies to ensure compliance.
- Tracked productivity metrics, optimizing staffing and resources to align with operational needs.
- Analyzed operational costs and identified improvement opportunities.
- Partnered with leadership on workforce planning and evolving customer needs.
- Increased productivity through automation and process improvements.
- Generated performance reports to measure results against targets.
Rooms Operations Manager
Marina Del Rey Marriott
Marina Del Rey, US
05.2022 - 01.2024
- Coordinated hiring, training, scheduling, coaching, and performance management of housekeeping associates to build a high-performing team.
- Oversaw daily housekeeping operations to uphold service excellence and enhance department performance.
- Led teams to meet or exceed guest satisfaction, quality, and operational goals.
- Ensured compliance with company standards, policies, and safety procedures.
- Fostered a culture of teamwork, accountability, and continuous improvement.
- Streamlined interdepartmental operations to enhance communication and efficiency. between Housekeeping, Engineering, Front Office, and Laundry departments.
- Conducted inspections of guest rooms and public areas to ensure quality standards were met.
- Updated staff on room assignment changes and operational updates to maintain seamless service delivery.
- Assisted with recruiting and interviewing candidates to build and maintain strong teams.
Skills
- Operational Compliance
- Performance Metrics
- Property Management
- Guest Service Software
- MICROS
- Staff Scheduling
- Leadership Skills
- Givex Portal- Gift cards
Languages
Spanish
Professional
English
Professional
Accomplishments
- Leader of the Quarter Guest Service Surveys Spirit to Serve Award: 2015, 2016, 2017, 2018.
- Manager of the Quartor 2024, 2026
Timeline
Rooms Operations Manager
Westin South Coast Plaza
01.2024 - Current
Rooms Operations Manager
Marina Del Rey Marriott
05.2022 - 01.2024