Marlo Gunn
Smyrna,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lab Support Service Specialist
WellStar Kennestone Hospital
Marietta, GA
03.2021 - 01.2023
- Ensured strict compliance with quality control standards for all job responsibilities.
- Participated in additional training and courses to enhance industry knowledge.
- Upheld safety standards within the laboratory environment.
- Demonstrated prompt and efficient response to emergency circumstances.
- Performed venipuncture and blood collection procedures in adherence to established standards.
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
Phlebotomy Team Lead
Biotest Plasma Center, Plasma Donation Centers
Marietta, GA
08.2018 - 03.2021
- Maintained constant availability of necessary supplies for successful completion of duties.
- Trained and mentored new team members to ensure adherence to company policies and procedures.
- Conducted regular quality control checks on laboratory equipment.
- Assisted in scheduling personnel to fulfill staffing needs.
- Performed routine inspections of medical facilities to verify equipment functionality for specimen collection.
- Resolved any customer service issues promptly by providing timely information or assistance.
- Responded quickly to emergency situations involving patients or staff members.
- Directed and coordinated the work of phlebotomists to ensure efficient department operations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Assisted in the training and mentoring of new phlebotomy staff.
Phlebotomist Team Lead
CSL Plasma
Smyrna, Georgia
08.2015 - 08.2018
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies utilized in phlebotomy services.
- Maintained cleanliness, safety, and organization in the work environment.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Verified patient information prior to specimen collection.
- Provided excellent customer service while interacting with patients.
- Located suitable veins for blood draw by utilizing sterilized needles, vials, and equipment.
- Assisted in the training and mentoring of new phlebotomy staff.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Customer Service/Business Scheduler
Northside Hospital Atlanta
Atlanta, GA
10.2012 - 08.2015
- Scheduled and confirmed appointments.
- Managed and directed incoming calls to respective departments and employees in a timely manner.
- Aided in organization by performing filing duties, inputting data, and handling telephone inquiries.
- Managed front desk operations, ensuring a positive first impression for all visitors.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL09-2023
Certificate - Phlebotomy
Career Employment Consulting
Atlanta04-2014
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05-1991
Skills
- Data Entry
- Complaint resolution
- Inbound and Outbound Calling
- Multi-Task Management
- Scheduling
- Typing proficiency
- Clerical Support
- Medical terminology knowledge
- Microsoft Excel
- Customer Service
- Prioritization
- Filing
Certification
- NHA Certified Phlebotomy Technician P3P3T4Q5
Timeline
Lab Support Service Specialist
WellStar Kennestone Hospital
03.2021 - 01.2023
Phlebotomy Team Lead
Biotest Plasma Center, Plasma Donation Centers
08.2018 - 03.2021
Phlebotomist Team Lead
CSL Plasma
08.2015 - 08.2018
Customer Service/Business Scheduler
Northside Hospital Atlanta
10.2012 - 08.2015
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Certificate - Phlebotomy
Career Employment Consulting
High School Diploma -
Fairfield High Preparatory School