Marlo Hayes
Dolton,IL
Summary
Organized medical biller boasts several-year career performing difficult multitasking and claims-processing tasks. Works quickly with insurance companies to resolve problematic disputes and handle patient inquiries. Brings can-do attitude to collaborating with medical professionals, insurance providers and clients to handle invoicing within high-traffic office environment.
Overview
5
5
years of professional experience
Work History
Medical Biller
LIBERTY CONSULTING AND MANAGEMENT SERVICES LLC
Wilmette, IL
01.2024 - Current
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Prepared detailed financial reports as requested by management team.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Ramp Agent
Envoy Airlines
Irving, TX
06.2021 - 11.2024
- Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
Drug Technician
HireGenics
Duluth, GA
06.2022 - 08.2023
- Compounded sterile products such as ointments, irrigations, and injectables.
- Participated in continuing education programs to stay informed about new drugs.
- Stored drugs properly in accordance with manufacturer's guidelines.
- Performed quality assurance checks on all compounded products prior to release.
- Adhered to strict standards regarding the storage, handling, and disposal of pharmaceuticals.
- Evaluated safety data sheets for hazardous materials used in compounding process.
- Prepared labels for medications with correct dosage instructions.
- Maintained cleanliness within the pharmacy area at all times.
- Followed laboratory guidelines for handling biological specimens.
Food Packager
QUALIFIED FOOD STAFFINF SERVICES
Naperville, IL
07.2019 - 08.2019
- Assembled boxes and containers for packaging purposes.
- Maintained a safe working environment by adhering to all safety regulations.
- Ensured that proper labeling and coding is followed while packing items.
- Cleaned work areas including floors and machines at the end of each shift.
- Communicated effectively with team members regarding production goals and objectives.
- Inspected food products for defects, damage or contamination before packing them.
- Monitored temperature controls during the packaging process to maintain quality standards.
- Operated machinery such as shrink wrap machine, bagging machine, strapping machine. safely according to company standards.
Education
Bachelor of Science - Nursing
South Suburban College of Cook County
South Holland, ILSkills
- HIPAA Compliance Certification
- Medical Transcription
- Claims Processing
- Teamwork and Collaboration
- Billing and Collection Procedures
- Commercial and Private Insurance
Accomplishments
- HONOR ROLL STUDENT
Languages
TAGALOG
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Medical Biller
LIBERTY CONSULTING AND MANAGEMENT SERVICES LLC
01.2024 - Current
Drug Technician
HireGenics
06.2022 - 08.2023
Ramp Agent
Envoy Airlines
06.2021 - 11.2024
Food Packager
QUALIFIED FOOD STAFFINF SERVICES
07.2019 - 08.2019
Bachelor of Science - Nursing
South Suburban College of Cook County
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