Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marlo Runnells

Gunnison,CO

Summary

Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 19 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Versatile professional serves as first point of contact for patients by receiving in coming calls, handling paperwork. Patient-oriented and helpful candidate familiar with Aehena, Brightree, & MatrixCare in conjunction with knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

26
26
years of professional experience

Work History

Administrative Assistant

GVH HMS
11.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Became and Created the Fax Wrangler for all electronic faxes
  • Retrieved all mail daily
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Processed, clean all DME for future patient
  • Process electronic payments
  • Process Hospice Donations
  • Distribute Invoices to AP
  • Distribute patient payments to PFS

Location Manager

AeroCare
07.2004 - 11.2022
  • Brightree System Management for daily workflow
  • Produce and Service deployment
  • Credit Card Payment Processing
  • Product Management and Pricing
  • On-Site Product Demonstrations
  • Inside and Outside Sales
  • Post-Sales Support
  • Territory Sales
  • Issue Resolution
  • Customer Data Confidentiality
  • Complex Problem Solving
  • Understanding Customer Needs
  • Equipment Maintenance
  • Data Entry
  • Call Documentation
  • Vehicle Inspection
  • Recruiting and Interviewing
  • Decision Making
  • Inventory
  • Management
  • Regulations Compliance
  • Needs Assessment
  • Schedule Management
  • Shipment Tracking
  • Equipment Inspections
  • De-escalation Techniques
  • Service Provider Communication
  • Order & Refund Processing
  • Building Customer Trust and Loyalty
  • Customer Service
  • Worker Supervision
  • Work force management
  • courteous with strong service mindset
  • customer retention strategies
  • fleet inspections
  • critical thinking
  • detail oriented
  • warehouse inspections
  • data entry and maintenance
  • creative problem solving
  • work planning and prioritization
  • warehouse safety
  • verbal and written communication
  • issue and complaint resolution
  • Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.

CNA

GVHCC
09.1997 - 07.2004
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of residents under long-term care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Education

No Degree - Administration

Barnes Business College
Denver, CO

Skills

  • Office Equipment Maintenance
  • Detailed Meeting Minutes
  • Customer and Client Relations
  • Customer Relations
  • Records Management
  • Document Retrieval
  • Back Office Operations
  • Time Management
  • Administrative Support
  • Customer Service
  • Business Administration
  • Prioritizing Patients
  • Recordkeeping
  • Healthcare Common Procedure Coding System (HCPCS)
  • Training and Development
  • Internal Communications
  • Correspondence Writing
  • Spreadsheets
  • Reading Comprehension
  • Phone Call Answering
  • Report Transcription
  • Filing
  • Mail Management
  • Documentation
  • Excel Spreadsheets

Additional Information

I assisted as a substitute religious ed teacher for St Peter's from 2006-2012

I currently am a caregiver for an elder that lives in my home

I have enjoyed being able to bring my dogs in to the GVH SCC early 2023 for dog/puppy visits

Timeline

Administrative Assistant

GVH HMS
11.2022 - Current

Location Manager

AeroCare
07.2004 - 11.2022

CNA

GVHCC
09.1997 - 07.2004

No Degree - Administration

Barnes Business College

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Marlo Runnells