Administrative Assistant
Wendy Atcher
Kapaun & Brown Heating and Cooling, LLC.
Marshalltown,IA
7
years of professional experience
Detail-oriented professional with strong skills in customer service, calendar management, and confidential recordkeeping. Brings experience coordinating vendors, preparing paperwork, and resolving client needs in fast-paced settings. Focused on supporting smooth workflows, accurate documentation, and positive service experiences.
Experienced office and client service professional with a background in administrative support, real estate, and perioperative coordination. Skilled in appointment scheduling, billing, document management, and multi-line phone support. Known for organized recordkeeping, strong client relations, and reliable follow-through that keeps operations moving efficiently.
Work History
Administrative Assistant
1 Year 5 Months- Planned service appointments while coordinating technician dispatch for uninterrupted daily operations.
- Handled customer calls, resolved routine inquiries, and routed requests to appropriate team members.
- processed invoice payments and billing documents with accuracy focus.
- Logged work orders and customer information in office systems to support organized recordkeeping.
- Prepared service paperwork, purchase orders, and job files to support efficient office tracking.
- Coordinated with vendors and suppliers to confirm orders and update delivery details.
- Streamlined document handling through scanning and upkeep of clean administrative records within organized filing systems.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported office staff with calendar management, correspondence, and general clerical tasks.
- Organized filing systems, scanned documents, and maintained clean administrative records.
- Delivered excellent customer service by responding promptly to client inquiries and addressing concerns effectively while building strong relationships.
Iowa Realtor
5 Years 9 Months- Performed client consultations to uncover needs, review price properties, and support buying and selling decisions.
- evaluated local market trends, comparable sales, and MLS data to support listing strategies accuracy.
- Coordinated property showings and open houses while delivering follow-up communication that sustained strong client engagement.
- Reviewed contract terms, negotiated offers, and proposed counteroffers to protect client interests and progress transactions.
- Managed transaction documentation workflows, disclosures, and deadlines to enable compliant, timely closings.
- built referral relationships and increased repeat business through responsive communication and personalized client support.
Perioperative Assistant
10 Months- Coordinated perioperative team support through patient transport and surgical suite readiness.
- Prepared operating rooms with sterile supply equipment and case carts.
- Supported turnover activities through room cleaning and surgical instrument resetting.
- Managed supply restocking to sustain efficient perioperative workflow.
- Verified equipment availability and reported maintenance needs promptly.
- Communicated with nursing staff to prioritize urgent OR support tasks.
- Maintained a safe environment for patients and staff members alike through adherence to facility policies and industry standards at all times.
- Continuously sought opportunities for professional growth within the perioperative field, attending conferences and workshops to stay up-to-date on the latest advancements in surgical care techniques and best practices.
- Maintained infection control standards across perioperative support activities.
Education
High School Diploma
No Degree - Nursing
Skills
Administrative support
Office administration
Customer service
Client relations
Client relations
Scheduling
Scheduling appointments
Event coordination
Document management
Recordkeeping
File organization
Outlook proficiency
Optimizing workflows
Invoice processing
Purchase order management
Calendar management
Office management
Time management
Deadline oriented
Detail-oriented
Clerical support
Verbal communication
Record keeping
Microsoft Word
Deadline-Oriented
Microsoft Outlook
Multi-line phones
Multi-line proficiency
Reception oversight
Event coordination
Coordination
Strong problem solver
Multiline phone systems
Meeting organization
Optimizing workflows
Multiline phone proficiency
Invoice processing
Dedicated team player
Team collaboration
Supervising staff
Financial management
Multiline telephone systems
Inventory systems
Bookkeeping
Strategic planning
Equipment maintenance
Team collaboration
Expense tracking
Supply chain management
Office equipment maintenance
Team bonding
Operations support
Information gathering
Visitor management
Accomplishments
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Managed inventory and office budgeting for supplies for busy office of 20 employees.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Relayed a heartfelt message to the service technician and his boss after a customer called in and was very pleased with the service they were given. Positivity is a big thing at workplaces and there simply is not enough of that, from what I have experienced in the past, anyway.
- Advanced just after a year with a $2.00 pay raise. I have been told I am very detailed and do a fantastic job making sure everything that needs to be in order on a daily basis is. I am trusted to be alone in the office when others go to lunch as well as locking up at closing time and transferring all phone lines to our service call phone.
Interests
Gardening
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
I enjoy helping others and giving back to the community.
Dancing
Horseback Riding
Getting involved in local advocacy groups to promote positive change in the community.
Gym Workouts
Music
Backpacking and Hiking
Baking
Watching Movies and TV Shows
Documenting and sharing travel experiences.
Community Cleanup
Enjoying the art of baking and pastry-making
experimenting with recipes.
Enjoy participating in [activity] for overall physical and mental well-being.
DIY and Home Improvement
Offering time and support to shelters for the homeless
women
and animals.
Participating in local clean-up initiatives.
Cooking
Volunteering for community initiatives to give back to local communities and make a positive impact.
I participate in low-impact exercises to strengthen core muscles.
Volunteering
Youth mentor
providing guidance and support to empower the next generation of leaders.
Outdoor Recreation
Crafting and DIY Projects
I like working with my hands and fixing things.
I like looking at the stars and learning about constellations.
Playing Sports
Historical Exploration
Interior Design
Digital Art and Animation
Adventure Travel
Photography
Growing herbs
vegetables
or fruits in home gardens.
Volunteer Work
Wine Tasting
Genealogy
Learning new cooking techniques and expanding my culinary skills.
Volunteering at local animal shelters and rescue organizations.
Strategy Games
Participate in local theater productions
enhancing my public speaking and teamwork skills.
Kayaking
Swimming
Mindfulness Practices
Yoga
Animal Care
Team Sports
Fashion and Style
I enjoy cooking for friends and family gatherings.
I have a passion for photography and editing photos.
Participating in fundraising events to support local charities
schools
or community projects.
Regularly practice mindfulness and meditation for overall wellness.
Homelessness Outreach
Dance
Road Trips
Bread Making
Running
I like trying new recipes and food trends.
Creative Writing
Personal Development and Self-Improvement
Camping
Embracing outdoor adventures such as taking Bentley
my golden retriever
to Sand Lake here in Marshalltown to swim and run.
Timeline
Administrative Assistant
Kapaun & Brown Heating and Cooling, LLC.
06.2025 - CurrentRead More
Perioperative Assistant
Unity Point Health Hospital
05.2024 - 03.2025Read More
Iowa Realtor
EXp Realty, LLC.
03.2020 - 12.2025Read More
Marshalltown High School
High School Diploma
Read More
Marshalltown Community College
No Degree from Nursing
Read More