Marlo Santos Lopez
San Francisco,CA
Summary
Customer-focused professional with hands-on experience in fast-paced retail and food service environments. Skilled in delivering friendly, efficient service, handling high-volume transactions, and resolving customer concerns with professionalism. Proven ability to meet sales goals, maintain accuracy under pressure, and communicate product and service information clearly. Strong team player with a reliable work ethic, attention to detail, and a commitment to creating positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T Communications
Emeryville, CA
04.2025 - 01.2026
- Delivered personalized support to customers by identifying their needs and recommending the most suitable AT&T products and services
- Consistently met or exceeded sales targets through proactive engagement and strong product knowledge
- Resolved customer issues efficiently while maintaining a positive, professional experience to build long-term loyalty
- Educated customers on wireless plans, devices, and promotions to help them make informed purchasing decisions
- Handled high-volume interactions in a fast-paced retail environment while maintaining attention to detail
- Collaborated with team members to achieve store goals and ensure a seamless customer experience
Cashier
McDonald's
Richmond, CA
06.2023 - 02.2025
- Provided fast, friendly service to customers by accurately taking orders and handling payments in a high-volume environment
- Maintained a positive attitude while addressing customer questions, concerns, and special requests
- Ensured order accuracy by double-checking items and coordinating with kitchen staff
- Operated cash register and point-of-sale systems efficiently, including cash, card, and mobile payments
- Kept front counter, dining area, and workstations clean and organized to meet health and safety standards
- Worked collaboratively with team members to maintain smooth operations during busy shifts
Education
High School Diploma -
Richmond High School
Richmond, CA11-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Call center operations
- Scheduling
- Follow-up skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- CPR Certification
- AED
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
AT&T Communications
04.2025 - 01.2026
Cashier
McDonald's
06.2023 - 02.2025
High School Diploma -
Richmond High School