MARLO Williams
5780 Stagecoach Rd,GA
Summary
High-achieving Real Estate Agent successful at developing and executing targeted business initiatives to drive customer growth, achieve sales objectives and enhance bottom-line profits. Results-oriented and friendly individual with expertise in tenant relations and lead development. Reliable and driven with strong time management and prioritization abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Metrobrokers Real Estate
ATLANTA, GA
03.2003 - Current
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Drafted and prepared contractual documents such as NDAs, service agreements, and purchase orders.
- Interpreted contracts and ensured that parties were compliant with their contractual obligations.
Customer Service Supervisor
U.S. Postal Service, USPS
ATLANTA, GA
09.1996 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Associate of Applied Science - Business Management
Atlanta Technical College
Atlanta, GA05-2017
Some College (No Degree) - Organizational Leadership
Atlanta Technical College
Atlanta, GASkills
- National Association of Realtors
- Property Management
- Contract Preparation
- Highly Professional
- Contracting
Certification
- Real Estate License
References
References available upon request.
Timeline
Real Estate Agent
Metrobrokers Real Estate
03.2003 - Current
Customer Service Supervisor
U.S. Postal Service, USPS
09.1996 - Current
Associate of Applied Science - Business Management
Atlanta Technical College
Some College (No Degree) - Organizational Leadership
Atlanta Technical College
Similar Profiles
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
Jill GréauxJill Gréaux
Real Estate Salesperson at CM Fox Real Estate – Greaux Team at CM Fox Real EstateReal Estate Salesperson at CM Fox Real Estate – Greaux Team at CM Fox Real Estate
Scotti GallegosScotti Gallegos
Real Estate Agent at All Real Estate And Young Real EstateReal Estate Agent at All Real Estate And Young Real Estate