Marlo Wisnewski
Crystal Springs Veterinary Hospital
Castro Valley,CA
16
years of professional experience
Practice Manager leading a veterinary hospital with staff scheduling, inventory control, and regulatory compliance. Manages an 18-person team, builds policy and training structure, and supports a high standard of patient care and client service. Strengthens operations by reviewing financial reports, finding cost-saving opportunities, and keeping the hospital organized for daily workflow.
Work History
Practice Manager
3 Years 11 Months- Manage 18 parastaff and over see daily duties of entire hospital
- Implement strategies and organize schedule to optimize workflow.
- Implement and maintain a high quality standard of care to patients
- Created a hospital policy handbook
- Interview and train future employees.
- Strived to make the hospital a happy and healthy work environment for employees and clients to ensure return.
- Ordering of medical supplies and inventory.
- Developed and maintained compliance with veterinary standards and regulations.
- Analyzed financial reports to identify cost-saving opportunities within hospital operations.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Lead Veterinary Assistant
12 Years- Lead, organized and assigned team members based on daily routine tasks
- Monitored vital signs during surgery and assisted the veterinarian.
- Assisted with polishing, removing stains and radiographs during dental procedures.
- Positioned for radiographs and operated machine.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Drew blood and properly placed IV catheters while maintaining sterilization.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Delivered excellent service to pets and their owners.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Could multitask by answering phones, checking clients in for appointments and charging them out when needed.
- Strived to keep a great relationship with co workers by being a team player.
Education
Associate of Science - Veterinary Science
Skills
Patient quality and care
Staff training
Scheduling proficiency
Facility oversight
Inventory control
Practice operations
Policy handbook development
Regulatory compliance
Performance reviews
P&L management
Payroll administration
Hiring and onboarding
Client complaint resolution
Timeline
Practice Manager
Crystal Springs Veterinary Hospital
09.2022 - CurrentRead More
Lead Veterinary Assistant
Crystal Springs Pet Hospital
08.2010 - 08.2022Read More
Western Career College
Associate of Science from Veterinary Science
Read More