Marlon Allen
Tampa
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Signal 88
07.2023 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Completed full building and grounds patrols to spot and investigate concerns.
Licensed Insurance Representative
Liberty Mutual
04.2021 - 06.2023
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Supported sales, brokers, consultants, and underwriters in marketing and sales activities.
- Facilitated smooth policy renewals by proactively reviewing accounts and updating coverage as needed.
Client Service Representative
Bank of America
09.2019 - 02.2021
- Assisted customer with analyzing their personal & business accounts for credit and debits transactions for accounting purpose, also file disputes with merchant who failed to provide product or services outlined in service agreements
- Answered client questions about the different bank account types offered and banking products, such as CDs, money market account, loans, and credit cards
- Assisted customer who are victims of fraud, theft, or identity theft, by submitting a claim with our fraud team, as well as provided status of already submitted claims
- Verified customer demographics information was updated in database, collected income information, forwarded out statements, and mailed replacement cards
Merchant Servicing Specialist
JPMorgan Chase & Co
06.2018 - 08.2019
- Assisted new merchants with setting up new accounts for processing credit & debit card transactions online or in-store, as well as answered questions regarding their contracts, and chargebacks
- Educated customers on how to calculate transactions fees billed on their statement or their online merchant portal followed by forwarding requested documentations
- Updated customer demographics information to ensure accurate records, and documented customer complaints and feedback
- Assisted customers with troubleshooting point-of-sale devices, followed instructions provided by manufacturers, in addition to educated customers on various company policies and procedures to avoid cancellation
Mortgage Loan Specialist
HSBC
03.2009 - 05.2018
- Served as the liaison between the mortgagee and the bankruptcy department, foreclosure team, underwriters, title companies, plus attorneys to obtain the requested documentations to process foreclosures, loan restructures, in addition to deed in lieu
- Monitored a pipeline of pass due account to follow up with customer to set up payment arrangements or initiate foreclosure proceedings, along with collecting income information and reason for delinquency
- Answered customer questions regarding the status of their loan restructure by collaboration with multiple departments and educated customers on company & state procedures when applying for program
- Responded to all correspondence request and communications via email, chat sessions, and mail from customers, staff, lawyers, and courts by sending out all required documents
Education
High School -
McKean High School
Wilmington, DESkills
- Complex Problem-solving
- Security screenings
- Patrol operations
- Access control
- Surveillance
- Emergency response
Certification
- Class D Security Officer
- Class G Security Officer
- Property & Casualty
Timeline
Security Officer
Signal 88
07.2023 - Current
Licensed Insurance Representative
Liberty Mutual
04.2021 - 06.2023
Client Service Representative
Bank of America
09.2019 - 02.2021
Merchant Servicing Specialist
JPMorgan Chase & Co
06.2018 - 08.2019
Mortgage Loan Specialist
HSBC
03.2009 - 05.2018
High School -
McKean High School
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