Marlon Arce
Summary
Dedicated Security Officer with a valid SORA license and experience ensuring safety in educational settings. Skilled in monitoring premises, enforcing access control, and managing incidents calmly. Background in customer service and high-volume environments, with strengths in communication, conflict resolution, and multitasking. Familiar with surveillance systems, emergency response procedures, and policy enforcement.
Overview
3
3
years of professional experience
Work History
Security Officer
Leap Academy University Charter School
Camden
12.2025 - Current
- Monitored school premises to ensure safety and security of students and staff.
- Maintained and monitored surveillance systems to enhance safety within the school environment.
- Monitored CCTV systems to ensure safety and security of premises.
- Conducted regular safety inspections to proactively identify hazards and mitigate risks.
- Enforced school policies regarding visitor access and student behavior.
- Monitored and secured restricted areas to prevent unauthorized personnel from entering.
- Assisted in emergency response procedures during drills and real incidents.
- Responded promptly to incidents, providing support to students and staff.
- Assisted with crowd control during large events to ensure safety and compliance with school policies.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Cycle Revenue Management Associate
Hopeworks
12.2024 - 07.2025
- Contributed to healthcare billing research project, showcasing adaptability and attention to detail.
- Organized scheduling and onboarding information for program participants, ensuring accurate communication records were maintained.
- Conducted outreach to donors, alumni, and incoming program participants via phone and email to gather information and provide timely updates.
- Collaborated with team in a dynamic environment to prioritize tasks and manage time effectively.
- Contributed to organizing merchandise and supporting order logistics at the Subaru Gear Shop.
Customer Service Associate
Walgreens
07.2023 - 04.2025
- Processed customer transactions efficiently, delivering exceptional service while addressing inquiries and resolving issues to enhance customer satisfaction.
- Assisted customers with product access while organizing store operations during peak hours to ensure smooth service.
- Maintained clean, organized store environment through regular cleaning, stocking items, and supporting customers and team members.
- Unload and organize incoming shipments, restock merchandise, and manage the return process for unsold or unwanted items
Trainee
Hopeworks
09.2024 - 12.2024
- Developed two personalized websites with Codepen (HTML) and WordPress, showcasing skills in web development and design
- Completed JavaScript course in BSD Online and created a project to demonstrate website functionality and design principles
- Created visual content in Pixlr utilizing color effects, masking, and photo enhancement techniques to enhance overall design quality
Associate
Chino's Groceries
11.2022 - 06.2023
- Streamlined inventory replenishment by sourcing and stocking products, maintaining organized shelves and properly faced items for customer accessibility
- Facilitated kitchen operations during peak times by preparing and serving food efficiently
- Maintained store cleanliness and organization after hours to support a welcoming shopping environment
Custodian
Gloucester City Middle School
11.2022 - 05.2023
- Cleaned and sanitized classrooms, stairwells, and restrooms to support a safe and hygienic school environment.
- Collected and disposed of trash across classrooms and common areas, ensuring cleanliness and hygiene throughout the facility.
- Operated cleaning equipment and applied appropriate chemicals, adhering to safety procedures to maintain a safe working environment.
- Assisted in event setup by unloading and relocating materials and supplies, contributing to successful organization of school events.
- Maintained supply closets and storage areas in accordance with organization and safety standards.
Education
Certified By James Thorton -
SORA Certification
Camden, NJHigh School Diploma -
Gloucester City High School
Gloucester City, NJSkills
- Customer Service Excellence – Proven ability to assist customers in-person and over the phone in fast-paced environments like Walgreens and Chino’s Groceries
- Phone Etiquette & Communication – Skilled in professionally handling inbound/outbound calls, addressing concerns, and clearly conveying information
- Multitasking in High-Volume Settings – Capable of managing several responsibilities simultaneously, especially during peak business hours
- Appointment & Task Coordination – Experienced in managing schedules, prioritizing tasks, and coordinating logistics across different roles
- Organizational Skills – Maintained inventory, assisted with classroom prep, and supported daily operations—relevant to supporting scheduling workflows
- Accurate Data Entry – Detail-oriented with hands-on experience entering and maintaining records using digital tools and software
- Technical Proficiency – Comfortable using computers, Microsoft Office, WordPress, and digital platforms for documentation and information management
- Team Collaboration – Worked closely with team members and supervisors to maintain service standards and resolve challenges
Timeline
Security Officer
Leap Academy University Charter School
12.2025 - Current
Cycle Revenue Management Associate
Hopeworks
12.2024 - 07.2025
Trainee
Hopeworks
09.2024 - 12.2024
Customer Service Associate
Walgreens
07.2023 - 04.2025
Associate
Chino's Groceries
11.2022 - 06.2023
Custodian
Gloucester City Middle School
11.2022 - 05.2023
Certified By James Thorton -
SORA Certification
High School Diploma -
Gloucester City High School